Workplace Concierge

Position Summary

The Workplace Concierge is the front door and first interaction with the Kling Public Media Center (KPMC), creating a warm, polished, and seamless experience for employees, artists, guests, donors, vendors, and community partners. This role leads front-desk hospitality, workplace coordination, meeting and gathering support, and daily service needs in a dynamic public media environment. Working closely with the Facilities Manager and partners across APMG, the Workplace Concierge supports visitor management, meeting readiness, workplace services, and employee support.

Position Responsibilities

• Serve as the primary front-desk presence for staff, artists, guests, donors, vendors, and community partners, creating a welcoming and professional experience.
• Serve as a day-of point of contact for guests, internal stakeholders, artists, and hospitality vendors, and maintain an internal event calendar to avoid space and resource conflicts.
• Support employees with day-to-day workplace requests and assist new hires in navigating office amenities, workplace services, and access processes.
• Coordinate conference room scheduling, setup, reset, and readiness in partnership with IT, executive assistants, and other internal teams.
• Receive, sort, and distribute mail, packages, and courier deliveries for workplace and departmental operations.
• Monitor and restock office supplies, pantry items, and shared workplace essentials, and maintain vendor contacts and ordering processes.
• Conduct regular floor checks of common areas, meeting rooms, kitchens, and reception spaces to help maintain a polished and functional environment.
• Support joint initiatives where hospitality and facilities intersect, such as sustainability programs, space refreshes, or employee amenity improvements.
• Track spending for hospitality, workplace supplies, and events, flagging variances and adjusting purchasing as needed.
• Set up vendors, process purchase orders, route invoices for approval, and coordinate payment with Finance.
• Provide budget summaries and purchasing reports to Integrated Operations leadership as requested.

Required Education And Experience

• 3+ years of experience in hospitality, workplace experience, office administration, or another customer-facing operations role.
• A high school diploma or equivalent required; additional education in hospitality, business, or a related field is a plus.

Required Skills, Knowledge And Abilities

• Proficiency in Microsoft 365 and comfort with scheduling, visitor management, room booking, or service request systems.
• Excellent communication and interpersonal skills, with the ability to work effectively with employees, guests, vendors, and VIP visitors.
• Strong organization, problem-solving, and time-management skills, with a proactive and adaptable approach.

Preferred Skills And Experience

• Background in hospitality management, corporate services, or workplace experience programming.
• Event coordination experience in a corporate, nonprofit, or media environment.
• Familiarity with accounts payable workflows, expense management tools, or related administrative systems.