Corporate Concierge

Job Responsibilities

• Provide a warm, polished, and professional welcome to all employees, visitors, and vendors, setting the standard for a five-star workplace experience
• Anticipate and proactively address employee and guest needs by leveraging context and insights to personalize interactions and create memorable, high-touch experiences
• Respond to employee requests in a timely, courteous, and professional manner
• Maintain a clean, organized, welcoming, and well-stocked reception area and common spaces
• Support new hire tours and assist with visitor or group arrivals as needed
• Stay informed about building activities, workplace updates, and local resources that may support employees
• Absorb monthly tabling events to promote concierge services and engage employees
• Maintain the front desk never unattended, coordinating coverage as needed
• Maintain site security by following established procedures, monitoring logbooks, issuing visitor badges, and ensuring compliance with workplace protocols
• Enter service requests accurately and maintain complete and timely records in the appropriate systems
• Maintain a working knowledge of building operations, workplace policies, and available services to assist with facilities-related requests and coordinate follow-up as needed
• Support meeting logistics, event coordination, and internal communications assigned
• Serve as a trained backup for remote switchboard coverage when needed
• Assist with personal and convenience-related requests, including travel, gift ideas, event planning, and household services
• Handle requests with discretion, professionalism, and strong attention to detail
• Clock in with local vendors to help identify discounts, services, and employee offerings
• Maintain awareness of local resources and experiences that may benefit employees
• Communicate effectively with the onsite manager and broader team regarding daily operations, service needs, and employee feedback
• Help maintain a strong service culture through consistency, responsiveness, and teamwork
• Adapt to changing priorities and business needs while maintaining service standards
• Support operational improvements by sharing observations and ideas to enhance the employee experience
• Achieve monthly targeted goals and service metrics as assigned
• Contribute to the documentation and refinement of Standard Operating Procedures to support consistency

Competencies

• Ability to manage multiple priorities in a fast-paced environment
• Excellent written and oral communication skills
• Active listening
• Desire for continuous learning
• Flexibility to adapt to changing tasks/priorities
• Strong verbal and written communication skills
• Professional presence and excellent interpersonal skills
• Strong attention to detail and organizational skills

Work Environment

This role is based onsite in a professional corporate office environment. The Concierge is expected to maintain a visible, welcoming presence and support both daily operations and service delivery needs throughout the workday. Flexibility may be required based on business needs, staffing coverage, and onsite events.

About Circles Culture

The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect, and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

Pay & Schedule

The compensation range for this role is $19.00-$21.00 per hour. The role is an onsite full time position, with an attractive schedule of Monday - Friday from 9:30 a.m. to 6:00 p.m.