Workplace Audio Video Tech - Kimball International, Chicago, IL

This role is based in the Chicago, IL area and requires onsite work.

About the role

The Collaboration Systems Technician supports and enhances collaboration and audio-visual technology across corporate showrooms and collaboration spaces in major metropolitan areas. This customer-facing role ensures seamless, high-quality technology experiences in showrooms, conference rooms, and executive event spaces for members, customers, and partners. The technician provides primary support for A/V and collaboration systems, assists with end-user devices, basic network connectivity, and other workplace technologies, and partners with internal teams, vendors, and business stakeholders to support meetings, events, technology deployments, and showroom buildouts. This position requires a self-motivated, service-oriented individual who can work independently, manage multiple priorities, and travel (up to 85%) to support showrooms, projects, and events across the US.

Responsibilities

• Audio-Visual & Collaboration Technology Support
  • Provide primary support for audio-visual and collaboration systems across corporate showrooms, conference rooms, and event spaces.
  • Install, configure, and troubleshoot A/V and collaboration equipment including displays, cameras, conferencing systems, control systems, computers, and presentation technologies.
  • Serve as support contact for conference room A/V technology and coordinate break/fix activities with internal teams and external vendors.
  • Perform hardware and software upgrades, preventative maintenance, and lifecycle refresh activities.
  • Perform physical installation of equipment including mounting displays, running cabling, and staging technology.
  • Monitor hardware portfolio, industry trends, and IT infrastructure changes to ensure reliable service.
  • Participate in procurement of new hardware, deployment of new software, and strategic IT infrastructure conversations.
• Event & Meeting Support
  • Coordinate and facilitate technology support for internal communication events such as town halls, Member Meetings, executive briefings, and leadership meetings.
  • Ensure successful technology outcomes for external-facing events including dealer events, sales summits, trade shows, supplier summits, and training sessions.
  • Provide on-site or remote support for meetings, presentations, and customer engagements to ensure a high-quality experience.
• Project Management & Technology Deployments
  • Support project management efforts related to A/V and technology buildouts for new facilities, showroom openings, and renovations.
  • Assist with planning, coordination, and execution of collaboration and A/V technology deployments.
  • Draft scopes of work (SOW), documentation, and technical requirements for vendor engagements.
  • Coordinate with facilities, construction teams, IT, and external vendors to ensure successful project delivery.
  • Participate in testing, commissioning, and turnover of newly deployed systems.
• End User & Infrastructure Support
  • Provide hands-on support for desktops, laptops, printers, mobile devices, and collaboration tools.
  • Troubleshoot basic network and connectivity issues within showroom and meeting environments.
  • Support Microsoft 365 collaboration tools including Teams and conferencing technologies.
  • Deliver exceptional customer service and maintain strong relationships with end users and business stakeholders.
• Vendor & Relationship Management
  • Build and maintain strong relationships with strategic suppliers and service providers related to workplace technologies.
  • Coordinate vendor scheduling, service calls, and ongoing support needs.
  • Partner with other IT departments to troubleshoot teleconferencing issues related to networking, cybersecurity, and End-User Support.
  • Coordinate with vendors and internal stakeholders during technology deployments, facility buildouts, showroom installs, and conference room upgrades.

Skills

• Interpersonal Skills
  • Customer service oriented
  • Self-motivated and proactive
  • Strong problem-solving skills
  • Able to manage multiple priorities
  • Team player with positive attitude
  • Adaptable and flexible under pressure
  • Strong relationship-building skills
  • Comfortable working independently and traveling
  • Supports and promotes change
  • Ability to work in high-pressure, fast-paced environments
  • Models company culture
• Technical Skills
  • Hands-on experience with audio-visual systems and conferencing technologies
  • Knowledge of Microsoft Teams (MTR) and collaboration platforms (Airtame)
  • Experience with A/V installation and troubleshooting
  • Basic understanding of networking and IT infrastructure
  • Familiarity with device management tools (Teams Pro Portal, Teams Admin Center)
  • Ability to support live events and complex A/V environments
  • Understanding of technology deployment and lifecycle management
• Communication Skills
  • Strong verbal and written communication skills
  • Ability to work with both technical and non-technical users
  • Ability to clearly explain technical concepts
  • Strong listening and customer engagement skills
  • Collaborates effectively across teams and vendors

Travel

Willingness and ability to travel up to 30% of the time on a regular basis, with occasional business needs requiring travel of up to 85% for limited periods.

Qualifications

• Associate degree required (Information Technology, Audio-Visual Technology, or related field). Equivalent combined education and experience may be considered.
• 3+ years supporting conference room, audio-visual, and end-user technology in a corporate environment preferred.
• Experience with enterprise collaboration and teleconferencing platforms, with Microsoft Teams strongly preferred, including conference room design, configuration, and support ranging from basic setups to complex multi-system environments.
• Proven hands-on and remote troubleshooting experience across A/V and end-user technologies, including support for live meetings (Teams Town Halls), executive events, and coordination with field technicians and vendors.
• Experience with core IT tools such as Microsoft 365, Microsoft Teams, endpoint management, and collaboration platforms, along with supporting technology deployments, refreshes, and buildouts.

Pay

A competitive annual salary range of $80,000 to $90,000, with the actual salary offer based on skills and experience.

Benefits

• Health, Vision, & Dental Insurance
• Employee Wellness Program
• Access to the employee Health Center in Jasper, Indiana
• Retirement 401K Savings Plan with matching company contribution up to 2%
• Paid Time Off
• Professional Growth and Development