Workplace Accommodation Spec

The role is remote, based anywhere within the continental US. Occasional in-office visits may be requested with advance notice.

About the role

We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands.

Success factors

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

Responsibilities

• Conducts timely, accurate, and customer-focused workplace accommodation assessments; obtains relevant clinical, vocational, employer, financial, and other information; compares the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents.
• Engages in interactive process with employee, reviews accommodation request holistically, in adherence to all applicable laws.
• Maintains timely communication with customer, provides customer with accurate, detailed, and thorough review enabling the customer to render a timely accommodation decision without delays.
• Serves as subject matter expert in ADA, PWFA, and other applicable laws as it relates to workplace accommodations; represent workplace accommodation team internally and externally as an expert in the field.
• Acts as a guide and mentor for internal and external partners, answering questions and addressing concerns; works with members and clients on at-work options under the ADA, PWFA, and other applicable laws; participates as needed in client discussions about workplace accommodation offerings.
• Documents the claims system in an accurate and comprehensive manner; remains in full compliance with regulatory requirements.
• Demonstrates an above average level of proficiency in product and claims administration techniques; remains fully compliant with operational standards; meets or exceeds claims team operational metrics.
• Maintains a superior level of genuine caring and empathetic customer service throughout all interactions; takes appropriate actions to earn the claimant's and employer's trust and confidence; anticipates customer’s needs and takes action as appropriate.
• Works with internal partners to support flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence.
• Assists in training and mentoring of new staff; stays abreast of industry trends.
• Performs other related duties as required.

Requirements

• Familiarity with disability claims and concepts related to workplace accommodation administration.
• Public speaking/presentation skills.
• Good understanding of medical terminology/pathology/anatomy.
• Articulate verbal and writing skills, decision making, meeting deadlines, working with confidential information.
• Moderate skills with Microsoft Office and other software applications.
• Customer service skills.
• Stress tolerance.
• Math skills.
• Ability to multi-task and prioritize.
• High level of attention to detail.
• Works well under pressure.
• Confidence to make claim decisions.
• Results-driven.
• High attention to departmental/company procedures/practices.

Qualifications

Required:

• High School Diploma or equivalent.
• 3 - 5 years of ADA, STD, LOA, workplace accommodation or relevant experience.
• Demonstrated proficiency in product specific areas of STD, LTD or Accommodation/Absence Management as well as federal and state regulations governing these products and services.
• Must have or be willing to participate in training to become certified in ADA or workplace accommodation services.
• Must agree to complete ADA or workplace accommodation related certification(s), as outlined and required by current departmental policy, within 18 months of hire.

Preferred:

• Bachelor's Degree in healthcare or a related field.

Pay

The salary range for this job is $65,000 to $85,000. This range is specific to the job and salary offers consider a wide range of factors including education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits.

Benefits

• Medical, dental, and vision coverage.
• Prescription drug coverage.
• Health care flexible spending.
• Dependent care flexible spending.
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no cost to employee).
• 401(k) plans.
• Annual bonuses.
• Opportunity to purchase company stock.
• 11 paid holidays annually.
• Up to 20 days PTO to be used for any reason.
• State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked).
• Other leaves of absence, if eligible, when needed to support physical, financial, and emotional well-being.