Workplace Accommodation Spec

We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Our business is about being there for people in need.

This role is remote, meaning you will work from your home within the continental US. Occasional office visits may be requested based on business needs and will be communicated in advance.

What it takes to be successful at Aflac

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What it takes to be successful in this role

• Familiarity with disability claims and concepts related to workplace accommodation administration
• Public speaking and presentation skills
• Good understanding of medical terminology, pathology, and anatomy
• Articulate verbal and writing skills, decision-making, meeting deadlines, and working with confidential information
• Moderate skills with Microsoft Office and other software applications
• Customer service skills
• Stress tolerance
• Math skills
• Ability to multi-task and prioritize
• High level of attention to detail
• Works well under pressure
• Confidence to make claim decisions
• Results-driven
• High attention to departmental and company procedures and practices

Requirements

• High School Diploma or equivalent
• 3 - 5 years of ADA, STD, LOA, workplace accommodation, or relevant experience
• Demonstrated proficiency in product-specific areas of STD, LTD, or Accommodation/Absence Management, as well as federal and state regulations governing these products and services
• Must have or be willing to participate in training to become certified in ADA or workplace accommodation services
• Must agree to complete ADA or workplace accommodation-related certification(s), as outlined and required by current departmental policy, within 18 months of hire
• Or an equivalent combination of education and experience

Preferred Qualifications

• Bachelor's Degree in healthcare or a related field

Responsibilities

• Conducts timely, accurate, and customer-focused workplace accommodation assessments; obtains relevant clinical, vocational, employer, financial, and other information; compares the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents
• Engages in the interactive process with the employee, reviews accommodation requests holistically, in adherence to all applicable laws
• Maintains timely communication with the customer, provides accurate, detailed, and thorough reviews enabling the customer to render a timely accommodation decision without delays
• Serves as a subject matter expert in ADA, PWFA, and other applicable laws as they relate to workplace accommodations; represents the workplace accommodation team internally and externally as an expert in the field
• Acts as a guide and mentor for internal and external partners, answering questions and addressing concerns; works with members and clients on at-work options under the ADA, PWFA, and other applicable laws; participates as needed in client discussions about workplace accommodation offerings
• Documents the claims system in an accurate and comprehensive manner; remains in full compliance with regulatory requirements
• Demonstrates an above-average level of proficiency in product and claims administration techniques; remains fully compliant with operational standards; meets or exceeds claims team operational metrics
• Maintains a superior level of genuine caring and empathetic customer service throughout all interactions; takes appropriate actions to earn the claimant's and employer's trust and confidence; anticipates customer’s needs and takes action as appropriate
• Works with internal partners to support flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence
• Assists in training and mentoring new staff; stays abreast of industry trends
• Performs other related duties as required

Pay

The salary range for this job is $65,000 to $85,000. This range is specific to the job, and salary offers consider a wide range of factors including education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case.

Benefits

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness, and Hospital Indemnity offered at no cost to employee)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock
• 11 paid holidays annually
• Up to 20 days PTO to be used for any reason
• State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
• Other leaves of absence, if eligible, when needed to support physical, financial, and emotional well-being

Aflac complies with all applicable leave laws, including but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.