Workplace Accommodation Professional

About the role

A successful Workplace Accommodation Professional at Fiserv plays a key role in ensuring associates have the support and accommodations required to thrive in their roles. This role involves working cross-functionally to manage workplace accommodation requests for US-based associates, ensuring compliance with the ADA.

Responsibilities

• Decision accommodation requests across, ensuring compliance with the ADA.
• Collaborate with Human Resources, Facilities, IT, Legal, and other relevant departments to implement accommodations.
• Manage the documentation and tracking of accommodation requests and solutions.
• Provide guidance and support to managers and employees regarding accommodation processes and procedures.
• Maintain confidentiality when handling sensitive and personal information.
• Conduct follow-ups to ensure that accommodations are effectively meeting the needs of employees.
• Develop and deliver training sessions on ADA accommodation policies and procedures.

Requirements

• Experience in HR, occupational health, or related field.
• Experience in cross-functional collaboration involving HR, Legal, and other departments.
• 2+ years demonstrated experience managing an active caseload, including prioritization, tracking, and timely follow-up.
• Bachelor's degree or equivalent combination of education, related experience and/or military experience.

What would be great to have

• Certified Professional in Human Resources (PHR) or similar certification.
• Experience managing accommodation requests or leave claims and processes.
• Experience in a corporate or large organizational setting.
• Experience with employee relations and conflict resolution.
• Knowledge of assistive technologies and resources.