Workforce Supervisor

About the role

DESI seeks an experienced and highly motivated individual to join their team as a Workforce Supervisor within the Workforce Solutions Administration (WSA).

Responsibilities

• Plan and coordinate daily work assignments according to a system of management principles.
• Provide direction and instructions to staff to ensure efficient operation of the programs in area of responsibility.
• Perform recruitment, onboarding, training, and performance management functions to maintain an effective and efficient work environment.
• Attend and conduct meetings for the dissemination of information and program compliance.
• Design and implement procedures to ensure office operations and services are effective and efficient to meet program goals.
• Confer with management to resolve issues.
• Collect, compile, analyze, and submit data and correspondence timely to all Division/Administration requests.
• Interpret rules, regulations, and policies, along with EEO and affirmative action mandates governing DOL/DES programs.

Requirements

• A High School Diploma or equivalent.
• Two (2) years of supervisory experience or four (4) years of public contact or customer service work experience, employment counseling, or recruitment.
• Experience working with farmworkers, refugees, and veterans, depending on assignment.
• Service-connected disabled veteran with other than a dishonorable discharge, depending on assignment.

Qualifications

• Knowledge in labor market information and in-demand industries and occupations.
• Interviewing techniques, transferable skills, assessment tools, and strategies.
• Social, cultural, and economic conditions that impact the populations and areas served.
• Public assistance eligibility determination processes and Family Assistance Administration case read process.
• Special needs of minority groups and disadvantaged persons.
• Community resources and support services.

Skills

• Leadership and developing the confidence, competence, and potential of individual staff and teams.
• Customer service, teamwork, collaboration, and interpersonal communication, including de-escalation and conflict resolution.
• Written and verbal communication, including public speaking and presentation.
• Research and interpret policies and procedures.
• Proficiency with MS Office, Google, and data systems.

Benefits

Travel will be required for State business.

Pay

N/A

Schedule

N/A