Workforce Specialist

About the Role

The Workforce Specialist is a critical operational support role responsible for ensuring manufacturing lines are appropriately staffed to meet production requirements while maintaining compliance with collective bargaining agreement provisions. This position serves as the central point of coordination between Operations, Human Resources, Scheduling, and hourly employees to manage daily workforce coverage, employee call‑offs, overtime assignments, shift vacancies, and staffing adjustments. The role requires interpreting and applying union contract language, seniority requirements, job bid processes, and employee qualification standards while balancing operational needs and labor compliance. The Workforce Specialist directly impacts production continuity, labor efficiency, overtime administration, and workforce utilization.

Responsibilities

• Coordinate staffing coverage for all production shifts.
• Manage employee call‑offs and staffing shortages.
• Fill overtime requirements in accordance with labor agreement guidelines.
• Apply seniority, bid processes, and qualification requirements when making staffing decisions.
• Partner with Production Supervisors, Scheduling, and Human Resources to maintain workforce continuity.
• Maintain staffing records, track coverage, and produce workforce reporting.
• Support training documentation, line accountability, and data entry to systems such as ICE and SAP.
• Update shadow boards daily.

Requirements

• Proficient in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Basic working knowledge of SAP (preferred).
• Experience with Power BI reporting (preferred).
• Ability to work any shift as required, including 7:00 a.m. – 3:00 p.m., 3:00 p.m. – 11:00 p.m., and 11:00 p.m. – 7:00 a.m.
• Willingness to work flexible schedules, extended 12‑hour shifts, weekends, holidays, and off‑shift staffing to support 24/7 operations.

Schedule

Work may be assigned to any of the following shifts: 7:00 a.m. – 3:00 p.m., 3:00 p.m. – 11:00 p.m., or 11:00 p.m. – 7:00 a.m. Flexible scheduling, including extended 12‑hour shifts, weekends, holidays, and off‑shift coverage, is required to support continuous operations.

Pay

The base salary range for this position is $62,000 – $66,560 annually. Actual compensation will be determined based on experience, qualifications, and other job‑related factors permitted by law.

Benefits

A comprehensive benefits package is offered, including health insurance, retirement plans, paid time off, and other benefits.

About Ferrero

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet‑packaged food companies, with many iconic brands sold in countries worldwide. Learn more at ferrero.com.

Diversity & Inclusion

Ferrero is committed to building a diverse and inclusive culture where all employees feel welcomed, appreciated, and have equal opportunities. The company values the unique talents of its workforce, fostering a multicultural, innovative, and rewarding environment. Learn more here.