Workforce Specialist

Responsibilities

• Maintain workforce tracking systems and staffing databases.
• Verify employee assignment information, project placements, and workforce status changes.
• Audit workforce reports to ensure accuracy and completeness.
• Track employee utilization, availability, and bench status.
• Assist with workforce forecasting and manpower planning activities.
• Validate workforce reports prior to distribution to leadership.
• Generate weekly and monthly workforce metrics and staffing summaries.
• Monitor workforce dashboards and identify data discrepancies.
• Maintain workforce records including project assignments, start dates, training completion, and deployment status.
• Support leadership with ADHOC reporting requests.
• Timesheet audit and Expense reimbursement review.
• Assist in coordinating employee deployments to project sites.
• Track onboarding requirements including background checks, drug screens, training, and customer-specific requirements.
• Clock in and out employees for timesheets.
• Coordinate travel and lodging requests with appropriate departments.
• Monitor deployment readiness and escalate issues that may impact project start dates.
• Support workforce mobilization efforts during high-volume staffing periods.
• Partner with Recruiting to track candidate onboarding progress.
• Work with Training teams to monitor training completion and deployment readiness.
• Cook with HR regarding employee status updates and workforce records.
• Communicate workforce updates to project managers and operational leadership.
• Support workforce planning meetings and staffing reviews.
• Collaborate with field staff on best practices.

Qualifications

• Required Bachelor’s degree in Business, Operations, Engineering, or related field.
• 1-4 years of experience in Workforce Management, Operations Planning, or similar roles.
• Experience supporting 24/7 mission-critical environments (data centers, telecom, cloud, or similar).
• Strong analytical and modeling skills (Excel, SQL, or similar tools).
• Experience with WFM platforms (e.g., Kronos/UKG, NICE, Workday, or similar).
• Experience in hyperscale or colocation data center environments.
• Knowledge of capacity planning and infrastructure lifecycle management.
• Familiarity with ITIL, incident management, or service operations frameworks.