Workforce Scheduling Specialist

About the Role

The Workforce Scheduling Specialist supports the Operations organization through advanced scheduling coordination, data analysis, and administrative functions. This role serves as the site subject matter expert for scheduling systems, ensuring effective workforce planning, optimizing shift coverage, and supporting overtime, vacancy, and training needs. Additionally, the specialist provides comprehensive administrative support, including report preparation, document control, and event coordination.

Responsibilities

• Analyzes operations overtime contributors, drivers, and trends to identify potential forward-looking actions and determine appropriate staffing or scheduling adjustments.
• Works with direct supervisors to implement schedule adjustments or mitigations for fatigue management risks.
• Tracks and reports fatigue management exceptions, identifying trends or recurring issues.
• Generates and distributes daily, weekly, and monthly reports; compiles site and statistical reports as needed.
• Analyzes data and presents business recommendations to senior management.
• Collaborates with cross-functional teams on projects and ad hoc requests.
• Manages document control, including storage, tracking, versioning, retention, and retrieval in accordance with policies.
• Prepares agendas, presentations, reports, and communications; records and transcribes meeting minutes.
• Coordinates travel arrangements and plans events, programs, and conferences.
• Processes work orders, requisitions, and purchase orders for facilities and invoices.
• Manages schedules and time off requests for all Operations employees.
• Serves as Site SME for SchedulePro, supporting full-year scheduling and providing training and feedback for continuous improvement.
• Performs first-line troubleshooting for SchedulePro and Kronos issues.
• Acts as Operations focal point for Fatigue Management (API 755), identifying potential work/rest exceptions and recommending mitigation actions.
• Evaluates the effectiveness of SchedulePro and identifies areas for improvement.
• Assesses Operations staffing and scheduling to identify coverage issues and recommends solutions.

Requirements

• High School Diploma or GED (Required)
• Two (2) or more years of experience in a related field (Required)
• Advanced proficiency with Microsoft Office applications (Excel, Word, PowerPoint, Outlook, Visio, Publisher, and SharePoint) and Adobe Acrobat.
• Effective working knowledge of base HR timekeeping processes and IT platforms.
• Ability to handle sensitive information with discretion and integrity.
• Excellent written and communication skills.
• Ability to work independently and within a team environment.

Qualifications

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
• No Licensure or Certification Required.

Skills

• Change Agility: Identifies and adapts to organizational changes.
• Collaboration: Partners effectively with others to achieve common goals.
• Decision Making: Makes informed decisions considering organizational connections.
• Drive for Results: Achieves challenging performance objectives.
• Team Building: Builds trust, fosters openness, and provides support.

Benefits

• Up to a 10% match on 401K with a vesting timeline of one year.
• Medical benefits starting on day one with a 30% premium rebate annually.
• Access to the Calm app for meditation, stress management, and better sleep.
• Performance management program with additional annual incentives.
• Pay for performance culture with high bonus payouts.