Workforce Scheduling Specialist

At 21st Century Home Health Services (21HHS) we treat every patient with the same empathy, compassion, and understanding we would show our own family. With more than 600 employees, we are the largest home‑health agency in San Francisco and the fastest‑growing in the Bay Area, caring for over 4,000 patients across multiple counties. Our clinicians are dedicated to patients and each other, resulting in hospital readmission rates under 10% (industry average > 15%) and a 2024 Top Workplace award. All opportunities require field work, visiting patients in their homes.

About the role

The Workforce Scheduling Specialist will optimize operations, ensure clinicians are effectively deployed, and maintain optimal staffing levels across Bay‑Area and Sacramento territories. The position is based out of one of three Bay‑Area offices: Burlingame, Walnut Creek, or San Jose.

Key Responsibilities

• Utilize advanced logistics tools (CareStitch, Google Sheets) to assign, manage, and create territories for a team of over 350 clinicians.
• Develop and implement strategies to optimize territory assignments, ensuring efficient coverage and balanced workloads.
• Conduct regular assessments to identify understaffed or overstaffed areas and provide actionable insights for resource allocation.
• Analyze data to identify trends, inefficiencies, and opportunities for improvement in territory management and staffing levels.
• Work closely with clinicians and stakeholders to build strong relationships and ensure smooth operations.
• Address logistical challenges with innovative solutions and critical thinking.
• Generate regular reports on territory performance, logistics efficiency, and staffing needs, and identify opportunities for improving support staffing.

Qualifications

• Proven experience in logistics, territory management, or a related field.
• Experience with workforce planning and staffing analysis is a plus.
• Strong analytical skills, proficiency with logistics tools, and excellent problem‑solving abilities.
• Exceptional interpersonal and communication skills to build equity and trust with a large team.
• Bachelor’s degree in logistics, business administration, or a related field is preferred.

What We Offer

• Comprehensive health benefits, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• A supportive and collaborative team culture.