Workforce Scheduling Specialist

About the role

The Workforce Scheduling Specialist at Urban Park Services improves coverage reliability while supporting remote back-office operations for parking and vehicle-assistance field services, including dispatch, scheduling, billing, records, and customer care. This role focuses on workforce scheduling execution grounded in current records rather than memory or guesswork.

Responsibilities

• Coordinate and maintain current schedules and coverage records to ensure accurate workforce scheduling.
• Analyze workload against available capacity to optimize team efficiency.
• Flag coverage gaps proactively to prevent service disruptions.
• Document schedule changes and ownership clearly for traceability.
• Prepare workforce status reporting to support operational decision-making.

Skills

• Use KPI tracking confidently in workforce scheduling execution.
• Manage exceptions, owners, and deadlines without losing track of critical details.
• Document attendance monitoring decisions clearly for team reference.
• Apply sound judgment for schedule adjustments, escalating when necessary.

Working Standard

The role ensures dependable coverage reliability through clean records, explicit ownership, timely escalation, and reduced downstream fixes. Success is measured by accurate, secure, and traceable workforce scheduling execution.

Role Details

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.