Workforce Navigator - Re-Entry

About the role

The Workforce Navigator, working within the RISE Re-Entry Department, is primarily a field-based position responsible for conducting street outreach, engagement, and workforce navigation services for individuals experiencing homelessness and those who are justice-impacted.

Responsibilities

• Conduct street outreach, engagement, and workforce navigation services for individuals experiencing homelessness and those who are justice-impacted in encampments, shelters, correctional facilities, and community settings.
• Provide individualized employment readiness services, including career coaching, resume development, mock interviews, professional dress preparation, workplace etiquette, smartphone and computer literacy, and job retention strategies.
• Collaborate with participants to develop individualized workforce plans based on their strengths, barriers, employment goals, educational aspirations, and vocational interests, while regularly reviewing and updating plans to reflect progress and changing needs.
• Affiliate with participants to facilitate online and in-person job searches, completion of applications, development of employment profiles, email communication, and other activities necessary to secure and maintain employment.
• Facilitate workshops and skill-building activities designed to increase digital literacy, financial stability, workplace readiness, communication skills, and self-sufficiency among justice-impacted individuals and individuals experiencing homelessness.
• Utilize a strengths-based, trauma-informed, and client-centered approach to engage hard-to-reach populations and support participants in overcoming barriers related to incarceration, homelessness, transportation, technology access, documentation, and other social determinants of health.
• Develop and maintain relationships with reentry-friendly employers, workforce development agencies, educational institutions, apprenticeship programs, and community partners to expand employment opportunities and career pathways for participants.
• Provide advocacy and navigation services to help participants access legal services, including expungement assistance, family reunification support, housing-related legal resources, immigration services, and employment rights education to address barriers impacting economic stability.
• Collaborate closely with multidisciplinary teams, including Community Health Workers, Peer Recovery Specialists, Behavioral Health Clinicians, healthcare providers, and external partners to ensure participants are connected to healthcare, behavioral health treatment, housing, public benefits, substance use treatment, and other supportive services necessary for successful community reintegration.
• Participate in community outreach events, resource fairs, hiring events, and educational workshops to increase awareness of available workforce and reentry services.
• Maintain timely, accurate, and audit-ready documentation in electronic health records and other reporting systems, ensuring compliance with grant requirements, program standards, and organizational policies.
• Collect and track participant outcomes and service data to support quality improvement efforts and ensure achievement of program deliverables and performance measures.

Qualifications/Licensure

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education : (Preferred) High school diploma or GED required, bachelor's degree in related field preferred.
• Experience: Two years’ related experience within human services and/or public health. Two years’ experience conducting community and/or street outreach, specifically to hard-to-reach populations. Must have experience working with diverse and incarcerated populations. Strong interpersonal and communication skills. Excellent word processing skills with MS Word, Excel, Internet Explorer, and Outlook. Excellent management and organizational skills. Ability to multi-task and work effectively in a time-sensitive environment. Demonstrate ability to anticipate needs and solve problems, prioritize conflicting demands, Follow-up on tasks and meet deadlines with minimal supervision.

Benefits

• Medical, Dental, & Vision
• Paid holidays + PTO
• 403(b) retirement match
• Life insurance, EAP
• Tuition Reimbursement
• SEIU Union
• Flexible spending account
• Continued workforce development & training
• Succession plans and growth