Workforce Navigator (Case Management)

What You’ll Do

You’ll be the champion our clients need to help them navigate the twists and turns on their journey to success. You won’t just be managing cases—you’ll be crafting personalized career roadmaps, coaching participants through challenges, and celebrating every win along the way.

• Helping someone earn their first credential
• Landing that first job (or a better one)
• Connecting participants to wraparound services like housing, transportation, and childcare
• Linking with employers hungry for talent

Your Day-to-Day Adventures

• Partner one-on-one with participants to create and navigate personalized career plans that fit their skills, goals, and dreams
• Overcoming obstacles by connecting them to supportive services
• Guiding, inspiring, and empowering with positivity and purpose
• Collaborating with local employers and industry leaders to keep your finger on the pulse of job trends and opportunities
• Tracking progress like a pro — documenting milestones, keeping data tight, and using insights to make each participant’s journey smoother
• Showing up as a community connector — joining workforce boards, coalitions, and team meetings to build a stronger support network

What You Bring to the Table

• A Bachelor’s degree in Social Work, Workforce Development, Human Services, or a related field
• (Master’s? Even better!) At least 4 years of case management, career coaching, or workforce development with diverse, high-need populations
• A knack for reading the labor market, spotting in-demand skills, and helping people match with the right opportunities
• Top-notch communication and coaching skills — you know how to motivate and inspire people to believe in themselves
• Tech-savvy with Microsoft Office and case management systems — keeping your paperwork on point without missing a beat
• Bilingual skills (English/Spanish or Haitian Creole) to connect with our diverse South Florida community