Workforce Manager

Job Summary

Home Genius Exteriors is one of the fastest-growing home remodeling companies in the United States. We are seeking a strategic, analytical, and results-driven Workforce Manager to optimize staffing, improve operational efficiency, and maximize revenue across our Inside Sales organization.

About the Role

The ideal candidate will own workforce planning for a high-volume, revenue-driven contact center, ensuring the right people are in the right place at the right time to maximize productivity and customer experience.

Responsibilities

• Forecast call, lead, and workload volume using historical data, seasonality, and business trends
• Develop staffing models that support company growth and operational goals
• Create and manage agent schedules across multiple teams and campaigns
• Maintain service levels through real-time operations monitoring and staffing adjustments
• Analyze workforce performance and identify opportunities to improve efficiency
• Build dashboards and reports providing actionable insights to leadership
• Partner with Sales, Operations, Recruiting, and Leadership on hiring and staffing strategies
• Drive continuous improvement in forecasting accuracy, scheduling processes, and workforce utilization
• Identify trends and proactively recommend operational improvements

Requirements

• Experience in Workforce Management within a contact center or inside sales environment
• Strong forecasting, scheduling, and real-time management experience
• Experience with Five9 and/or Workforce Management (WFM) software
• Advanced Excel skills with strong analytical abilities
• Experience with Power BI, Tableau, or similar reporting platforms preferred
• Ability to interpret data and communicate insights to leadership
• Excellent organizational and problem-solving skills
• Comfortable working in a fast-paced, high-growth environment

Qualifications

• Experience with Workforce Management within a contact center or inside sales environment
• Strong forecasting, scheduling, and real-time management experience
• Experience with Five9 and/or Workforce Management (WFM) software
• Advanced Excel skills with strong analytical abilities
• Experience with Power BI, Tableau, or similar reporting platforms preferred
• Ability to interpret data and communicate insights to leadership
• Excellent organizational and problem-solving skills
• Comfortable working in a fast-paced, high-growth environment

Skills

• Data analysis and interpretation
• Scheduling and forecasting
• Collaboration and communication
• Operational efficiency improvement

Benefits

• Competitive salary plus performance bonus
• Medical, Dental, and Vision Insurance after 30 days of employment
• Career growth opportunities within one of the fastest-growing companies in the industry
• A collaborative, high-performance culture
• Opportunity to make a measurable impact on company growth

Pay

Competitive salary plus performance bonus

Schedule

Full-Time | Flexibility Required (Evenings & Weekends as Business Needs Dictate)