Workforce Dispatch Scheduler I

About the role

We Push the Boundaries of Possibilities for our Communities. Be part of our innovation-building and delivering a fiber-rich internet connection to people’s doorsteps.

We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you: Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame—from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live.

The Workforce Dispatch Scheduler I position holds the responsibility for answering incoming calls from field technicians, tech supervisors, tech managers and customer care. The dispatcher is responsible for route verification, closing completed work orders, addressing missed appointments and escalations, quota requests, outages, dispatch of service out work orders, customer contact and updating billing system as necessary.

Responsibilities

• Completing work orders.
• Entering data