Workforce Compliance & Payroll Specialist - REMOTE

About the role

This position is responsible for the administrative payroll tasks required to complete all weekly payroll activities for 600+ Customer Connection Center team members. This coordinator tracks, analyzes, and recommends actions based on attendance trends. She/he provides attendance guidelines to team members and answers questions regarding time off policies. She/he audits time punches, reconciles payroll data and ensures PTO is properly tracked and entered in the system.

Responsibilities

• Track attendance performance for all non-exempt department team members and provide recommended actions to leadership based on observed trends.
• Serve as the primary point of contact for supervisors and managers on attendance related issues.
• Conduct regular audits to proactively identify, resolve, or prevent attendance-related issues.
• Record actions taken and provide follow-up reporting to department leaders.
• Communicate with managers and supervisors regarding attendance policies, the investigative process, and the overall business impact of unplanned labor loss.
• Positively impact labor loss and adherence to attendance policy through consistent communication of employee expectations and accountability.
• Reconcile all payroll discrepancies as they relate to in/out punches, lunch breaks, PTO, etc.
• Follow up with team members and Supervisors as needed throughout the payroll process to ensure a smooth payroll close by the established deadlines.
• Work closely with the payroll department to clarify any payroll concerns for the department.
• Regularly communicate timeclock entry discrepancy and issues.
• Create reporting related to team member payroll discrepancies and concerns.
• Provide weekly and monthly reporting as well as impact to payroll, production, and revenue.
• Create modern tracking database tools that alert supervisors and send alerts regarding payroll discrepancies, attendance irregularities or negative trends occurring within their teams.
• Performs additional duties and projects as assigned.
• Consistent regular scheduled attendance is considered an essential function of this job.

Qualifications

• Education Required: High School diploma required. Bachelor’s degree preferred.
• Required or Acceptable Job-Related Experience: Payroll, scheduling, or other manual performance tracking experience preferred
• Years of Job-Related Experience Required: 2+ years of payroll or performance management tracking
• Technical/Other Skills Required: Excel, Word, Outlook

Pay

The salary range for this opportunity is $45,000 - $60,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.