Payroll Specialist (Remote)

About the role

AlphaStaffHCM is seeking a Payroll Specialist to process payroll for various client companies across multiple states, each with different pay frequencies. This role requires maintaining high-quality standards for all payroll transactions and ensuring that customer service levels meet organizational expectations.

Responsibilities

• Processes and reviews initialized payrolls, identifying and correcting errors to ensure accuracy.
• Provides pre-posting payroll reports to clients for review and approval.
• Collaborates with IT by supplying specifications for customized client reports and performing QA testing to validate accuracy.
• Prioritizes critical payroll maintenance needs and monitors client trends, including late submissions and recurring issues.
• Supports ongoing enhancement initiatives for key systems, such as Prism, Cloud Storage, and Salesforce.
• Supports clients with payroll or system inquiries, responding promptly and professionally.
• Manages pay codes, job positions, pay locations, PTO adjustments, general ledger setups, and other ongoing client maintenance needs.
• Delivers Raving Fans level customer service when assisting clients with payroll or system inquiries.
• Utilizes Salesforce and Outlook to track and manage all open client issues, interdepartmental requests, client complaints, supplemental payroll runs, employee address updates, and other action items requiring follow-up.
• Serves as the primary point of contact for client-specific or exception-based payroll maintenance.
• Partners with Client Technology to resolve employee user login and system access issues.
• Maintains regular and punctual attendance consistent with ADA, FMLA, federal, state, and local requirements, as well as company policies.

Qualifications

• Education & Experience: Associate degrees in Business Administration, Accounting, Human Resources, or a related field, preferred. 3 to 5 years of related work experience in payroll, HRIS, or within a PEO environment.
• Demonstrated ability to learn new systems, processes, and technologies quickly.
• Strong communication and follow-up skills with the ability to build effective working relationships.
• Proven ability to multitask, prioritize, and consistently deliver superior customer service.
• Experience using Prism PEO Software preferred.
• Strong proficiency in Microsoft Excel, including formulas, filters, and pivot tables.
• Fundamental Payroll Certification (FPC) or Certified Payroll Specialist (CPS), preferred.

Skills & Competencies

• Attention to Detail: Ensures accuracy in payroll processing, reporting, and system updates.
• Customer Service Excellence: Provides timely, professional, and solutions-oriented support to clients and internal partners.
• Time Management: Effectively manages competing priorities in a deadline-driven payroll environment.
• Technical Aptitude: Able to quickly learn, navigate, and troubleshoot payroll and HRIS systems.
• Problem Solving: Identifies issues proactively and resolves them efficiently with minimal supervision.
• Communication Skills: Communicates complex information clearly and professionally, both verbally and in writing.
• Collaboration: Works effectively with cross-functional teams, including Payroll, HR, IT, and Client Technology.

What We Offer

• Competitive Compensation
• Robust Benefits Package
• Medical Insurance: More than 80% employer-covered for employees and approximately 56–66% employer-covered for dependents (varies by United Healthcare plan).
• Dental & Vision Coverage
• Long-Term Disability: 100% employer-paid
• Supplemental Insurance Options
• HSA & FSA Eligibility: Includes a $1,000 employer HSA contribution for eligible plans
• Pet Insurance
• Legal Discount Plan
• And more
• Retirement Benefits
• 401(k) plan with company contribution
• Wellness & Work-Life Support

Work Environment

This position is primarily office-based, with work performed on a computer in either a corporate office or a remote home office setting. The role may require using telephones, participating in virtual or in-person meetings, attending company events, and completing training sessions. The environment is designed to be accessible and inclusive, and reasonable accommodations will be provided as needed to support individuals with disabilities.

Disclaimers

AlphaStaff, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws. AlphaStaff, Inc. also prohibits harassment of applicants or employees based on any of these protected categories. To help ensure a safe, healthy, and productive work environment for our employees and others, to protect company property, and to ensure efficient operations, AlphaStaff, Inc. has adopted a policy of maintaining a workplace free of drugs and alcohol. Employees and applicants may be requested to submit to drug and alcohol testing in accordance with applicable law. AlphaStaff, Inc. complies with the Family and Medical Leave Act (FMLA) and provides eligible employees with leave as required by law. AlphaStaff, Inc. also adheres to the Employee Polygraph Protection Act (EPPA), which prohibits polygraph or lie detector testing of employees except where permitted by law.