Workforce Associate
About the Role
Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities.
Essential Job Functions
- Processes workforce job seekers applications in specific databases including ECM and assists with data entry into Redcap, Salesforce, Illinois Work net, and other funder provided databases.
- Receives workforce participants and job seekers, assists job seekers by answering routine questions; provides general program and intake information; makes appointments for job seekers; and gives out application forms and updates information into the databases.
- Informs job seekers of workforce services; applies knowledge of programs explains standard forms, checks forms for completeness and correctness processes, files and codes forms.
- Provides job seekers with general labor market information, such as wage and salary, occupational growth within industries, labor availability, and labor benefits, and answers technical questions pertaining to workforce programs and procedures by phone or in person.
- Communicates with job seekers to provide information about and to make referrals to other organizations in the community. Makes referrals to various other programs and agencies using knowledge of types of services available works with Career Coaches on referring job seekers to other community resources to address immediate income and support needs.
- Performs support services for the workforce services staff; gathers and compiles statistical information to track and monitor program performance, schedules, administers and scores performance and other tests.
- Facilitate job search, job seeking and job keeping workshop(s) using prescribed curriculum(s) provided by the Agency.
- Assists program staff with outreach and recruitment.
- Other duties as assigned.
Knowledge, Skills, and Abilities
- Good computer skills and ability and willingness to learn a variety of applications.
- Proficiency with Microsoft Office programs.
- Must be detailed oriented with good organizational skills.
- Excellent communication skills (verbal and written).
- Excellent interpersonal skills.
- Ability to multitask within a fast-paced environment and meet multiple deadlines simultaneously.
- Ability to work effectively with diverse individuals and groups.
Qualifications
- High School Diploma or equivalent education required.
- 3+ years of specific experience in the workforce field (public contact work, job/claims, referral/placement, and outreach) required.
- Experience obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions required.
Additional Requirements
- Satisfactorily pass all relevant screenings and criminal background checks.
- Driving for work required with a personally owned vehicle. Travel between sites required.
Physical Demands
While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.
Pay
The average starting salary for this position will fall in the range of $36,000 and $42,000 annually. Where candidates fall in this range will be based on skill and experience level.
Benefits
- Medical Coverage, Dental Coverage, and Vision Coverage.
- Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
- FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
- Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.