Workforce Administrator

About the role

The Workforce Administrator manages the end-to-end resourcing process for Implementation projects. This role oversees a dynamic queue of incoming project requests, evaluates scope and resource needs, and aligns the right associates based on geography, capacity, and skill.

Responsibilities

• Review incoming project requests to understand scope, required skillsets, timelines, and resource constraints.
• Assign resources to projects based on geography, availability, workload balance, and technical expertise.
• Maintain an active queue of projects and adjust assignments as priorities shift or new requests are submitted.
• Partner with Resource Managers to track associate skillsets, identify gaps, and support cross-training initiatives that broaden product knowledge across the team.
• Collaborate with Project Managers to clarify project needs, confirm resource requirements, and guide them toward feasible scheduling options.
• Communicate available dates, staffing limitations, and alternative solutions when requested timelines cannot be met.
• Monitor capacity trends and escalate risks related to bandwidth, skill shortages, or scheduling conflicts.
• Maintain accurate documentation of assignments, resource profiles, and project status updates.
• Contribute to continuous improvement of resourcing processes, tools, and forecasting practices.

Qualifications

• Experience in workforce management, resource coordination, project coordination, or a related operational role.
• Strong ability to interpret project requirements and translate them into actionable staffing decisions.
• Excellent organizational skills with the ability to manage multiple concurrent requests.
• Strong communication and relationship-building skills across technical and non-technical teams.
• Proficiency with workforce planning tools, project management systems, or scheduling platforms.
• An analytical mindset with the ability to balance competing priorities and make data-informed decisions.

Preferred Qualifications

• Experience supporting software implementation, IT services, or professional services environments.
• Familiarity with capacity planning, forecasting, or skills-based routing.
• Background in cross-functional collaboration with project managers and technical teams.

Pay

Salary Range: $54,500 - $60,500

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.

We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

Benefits

We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

Schedule

Not specified