Program Administrator - Workforce Programs

Description

The Roots Emancipators program is a workforce development and wage-subsidy program that connects participants to both internal and external employment opportunities with local businesses. The Workforce Administrator functions as a member of a team to provide structure to organizational staff and workforce programming to deliver services to the community.

Duties And Responsibilities

• Regularly review personnel timesheets to ensure accurate staff allocation reporting for Workforce leveraging purposes.
• Regularly review physical and electronic participant files to ensure compliance with programmatic requirements.
• Advise related staff of participant file data issues in a timely manner.
• Track and report on participant milestone activities, including but not limited to completion anniversaries, birthdays, and reviews.
• Work with appropriate staff to correlate and analyze reimbursement data with required time-study and other activities related to leveraging programs, (SNAP E&T) and other workforce programs (OJT, WIOA, EPT, Ticket to Work, etc.).
• Serve as primary administrator to collect, track and report pertinent leveraging data to management in a timely fashion.
• Work with Economic Empowerment Coordinator to support record-keeping functions regarding workforce participants.
• Develop the delivery of the overall program and its activities in accordance with the mission and the goals of the organization.
• Support the development of operating plans to support individual projects within the overall organization.
• Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement.
• Aid in the integration of new programs into the overall organization, including but not limited to: formulating position descriptions, updating the organizational chart, and developing/updating related policies and procedures.
• Maintain a high degree of credibility, independence, integrity, confidentiality and trust.
• Create and maintain comprehensive project documentation.
• Support with development, implementation, maintain and revise: policies, procedures and practices of the organization to improve quality and to prevent illegal, unethical or improper conduct.
• Support managers to ensure the effective and efficient program delivery, including equipping them with and training them on appropriate tools and resources.
• Collaborate with managers to direct compliance issues to appropriate existing channels for investigation and resolution.
• Understand the legal regulatory framework of Roots Community Health Center as required to ensure compliance across all programs and departments.
• Identify potential areas of compliance vulnerability and risk, and reports issues to the Compliance Director and/or Risk Management committee as appropriate.
• Support the Quality Assurance and Improvement committee and its subcommittees.
• Engage volunteers for appropriate program activities using established volunteer management practices.
• Ensure that all program staff receive an appropriate orientation to the organization and its programs in accordance with organizational standards.
• Support program staff by providing direction, input and feedback to staff and/or their managers as appropriate.
• Communicate with subcontractors, vendors, clients/patients and other stakeholders to gain community support for the program and to solicit input to improve the program.
• Cook up the delivery of services among different program activities to increase effectiveness and efficiency.
• Support the completion of project/program reports for management and funders.
• Communicate with funders and stakeholders as needed.
• In consultation with finance staff, ensure that programs / projects operate within the approved budget.
• Identify and evaluate the risks associated with program activities and take appropriate action to control the risks.
• Monitor the program activities on a regular basis and conduct an annual evaluation according to the program evaluation framework.
• Support the development of funding proposals for the program to ensure the continuous delivery of services.
• Report evaluation findings to the CEO and recommend changes to enhance the program, as appropriate.
• Complete all required documentation and reports in a timely fashion.
• Participate in staff meetings, supervision, agency meetings, and staff trainings.

Requirements

• Bachelor’s or 4-year degree.
• 3 to 5 years of experience in workforce development management preferred.
• Supervisory experience.
• Computer literate and skilled in using Microsoft Office and G-Suite, and related programs.
• Strong commitment to social and racial justice, criminal justice reform, and youth development.
• Ability to effectively interact and communicate with all levels of employees, clients, and community contacts.
• Must possess a valid California Driver’s License and have the ability to travel between sites in the Bay Area.