PROGRAM ADMINISTRATOR

About the role

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

The Division of Shelter Operations oversees the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children shelter systems, both directly run and contracted providers. The work done in this Division centers on the re-housing of all shelter populations and the implementation of programming/shelter initiatives.

Responsibilities

• Ensure the provision of services in a safe and well-maintained environment.
• Ensure compliance with applicable mandates, agency standards and regulatory requirements governing the right to shelter and shelter conditions.
• Respond to critical incidents and other significant events affecting clients’ health and/or safety.
• Conduct routine site visits.
• Oversee program activities and the provision of social services to ensure optimal service delivery.
• Review and conduct various analyses to measure programs’ performance and placements as it relates to goals, targets, and outcomes.
• Identify needs and make recommendations for improvement.
• Provide directions to enhance communication between the agency and providers.
• Confer with staff as needed regarding programmatic and personnel issues.
• Supervise the shelter contracting process to ensure compliance with applicable terms and conditions and follow agency policies and procedures.
• Evaluate Requests for Proposals (RFPs), participate in contract negotiations, prepare contract related reports and participate in the planning of policies, procedures, and programs.
• Liaise and interface with local Community Boards to promote and maintain cooperative relationships in the community.

Qualifications

A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or Education and/or experience equivalent to the above.

Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level.

Skills

• Exceptional oral and written communication skills to effectively convey the agency vision to staff, providers, and the public and a demonstrated ability to achieve desired outcomes.
• Working knowledge of New York City and State regulations that govern DHS.
• Experience working with homeless individuals and/or families.
• Familiarity with DHS policies and procedures.
• Extensive experience in social services, health, or other human services operations and administration.

Pay

$90,282.00 – $145,261.00