Workflow Solutions Specialist (Zendesk)

Workflow Solutions Architecture

• Partner with stakeholders across Revenue, Operations, and Executive teams to understand their workflow visions and pain points
• Design and build end-to-end workflows that may span multiple platforms (Salesforce, Zendesk, Slack, internal APIs, etc.)
• Create custom automations using APIs, webhooks, and integration platforms when native functionality falls short

Salesforce Platform Ownership

• Support Business Systems & Operations team with buildouts of new system architecture
• Create custom objects, fields, validation rules, and flows
• Create reports and dashboards for Revenue and Operations teams

Integration & Automation Excellence

• Build and maintain API connections between business systems
• Write and troubleshoot webhook configurations
• Document technical implementations and integration architecture

Strategic Partnership & Continuous Improvement

• Proactively identify inefficiencies in current workflows and propose solutions
• Stay ahead of business needs by understanding upcoming initiatives and preparing technical groundwork
• Collaborate with Management to develop best practices for system requests and implementation

Requirements

• 5+ years of experience administering Zendesk, including advanced configuration (automations, triggers, apps, extensions, and custom integrations)
• 2+ years of experience being responsible for a Salesforce instance
• 7+ years of total experience in business systems administration
• Strong hands-on experience with APIs and integrations. You should be comfortable reading API documentation, testing endpoints, and building custom automations
• Proven ability to architect workflow solutions that span multiple platforms and tools
• Creative problem-solving mindset. You find ways to say "yes" rather than accepting platform limitations
• Expert level of report building (Salesforce, Looker, etc.)
• Demonstrated ability to balance high-priority strategic initiatives and operational execution / excellence
• Strong communication skills to translate technical concepts for non-technical stakeholders
• Experience with integration/automation platforms (Make, Zapier, Workato, or similar) strongly preferred
• Desire to learn and advance your career
• Humble, team-oriented contributor
• Salesforce Administrator Certificate required, Advanced Certificate a plus
• Zendesk certification is a plus but hands-on expertise is more important
• Preferred experience: Experience with JavaScript, Python, or other scripting languages
• Familiarity with REST APIs, JSON, and webhook architecture
• Background in logistics, supply chain, or operations-heavy environments
• Experience building custom Zendesk apps or Salesforce Lightning components
• Knowledge of data modeling and relational database concepts

Pay

• $100K - $115K annual salary