Workers' Compensation Manager, Aviation

About the role

We are a fast-growing start-up company providing risk management and workers’ compensation services. This opportunity supports a major U.S. aviation client, offers a salary range of $90K–$110K, Day-1 benefits, unlimited vacation (RTO), and executive visibility in a high-impact role.

Responsibilities

• Lead and own the regional workers’ compensation program strategy, execution, and performance results
• Oversee day-to-day regional claims activity to ensure regulatory compliance, reserve accuracy, litigation management, and service excellence
• Serve as the primary escalation leader for complex, high-exposure, or sensitive claims matters
• Partner with the aviation client’s Risk Management team to align program outcomes with organizational priorities
• Establish and monitor KPIs, SLAs, and performance metrics for TPAs and insurance carriers
• Lead claim reviews, stewardship meetings, and performance discussions with external partners
• Provide technical expertise across complex, multijurisdictional claims
• Analyze loss trends, claim duration, severity drivers, and cost containment opportunities
• Identify systemic risks and implement corrective strategies
• Design and enhance governance processes, workflows, and reporting frameworks
• Drive continuous improvement initiatives that strengthen both financial and service outcomes
• Promote a culture grounded in accountability, transparency, and performance

Qualifications

• Minimum five (5) years of progressive workers’ compensation claims experience
• Minimum two (2) years leading lost-time adjusters or claims teams
• Demonstrated oversight of complex, multistate workers’ compensation portfolios
• Proven partnership experience with insurance carriers and TPAs
• Experience driving measurable program improvements preferred
• Aviation or other highly regulated industry experience preferred

Core Competencies

• Advanced knowledge of workers’ compensation claims strategy and program administration
• Strong financial acumen related to total cost of risk
• Data-driven decision-making capabilities
• Exceptional written and verbal communication skills
• High-level stakeholder management and influence skills
• Strong organizational discipline and operational rigor
• Bilingual Spanish proficiency preferred

Work Environment

• Mental: Strategic analysis, complex problem-solving, and sound decision-making under pressure
• Physical: Primarily computer-based work with limited travel
• Auditory/Visual: Verbal communication and standard visual requirements

Additional Requirements

• Credit security clearance required
• Must have Global Entry status or be preapproved