Workers Comp Senior Claims Consultant

About the role

Acrisure is a global fintech leader that connects clients with customized solutions across various insurance, reinsurance, payroll, benefits, cybersecurity, and mortgage services. With a revenue growth from $38 million to nearly $5 billion in just twelve years, Acrisure employs over 19,000 colleagues globally.

Responsibilities

• Manage and resolve Middle-Market to Large Commercial client workers' compensation claims, communicating regularly with parties such as the insurance adjuster, client, defense attorney, and outside consultant.
• Gather facts, review coverage, and analyze estimates to resolve coverage disputes favorably for clients.
• Evaluate claims for reserve or settlement purposes and prepare stewardship reports for the client, Client Advisor, and Account Executive.
• Provide recommendations or guidance to Client Advisors, Account Managers, and other Centers of Influence on claims for clients generating less than $10,000 in annual commercial revenue.
• Back-up other Claim Consultants as needed, especially those managing Workers' Compensation claims for Middle Market and Large Commercial clients.
• Strategically manage existing open WC claims, documenting all activity in Epic, maintaining contact with relevant parties, and providing regular updates.
• Assist Account Executives and Client Advisors in resolving coverage questions, identifying trends, and developing risk management techniques to reduce future insurance costs.
• Communicate courteously and professionally with all parties involved in claims and coverage matters, responding promptly to inquiries and maintaining good relationships.
• Conduct regular follow-ups with adjusters, clients, and others involved in claims, and maintain records of claim statuses.
• Enter and maintain data in Epic, including email, phone contacts, and client stewardship reports.
• Contact clients as needed, receive and distribute P&C claims-related mail, and inform relevant parties of any coverage concerns.
• Review and monitor open WC claims on assigned clients, ensuring timely resolution and maintaining accurate records.
• Prepare and submit stewardship reports to the Marketing team, Client Advisor, or Account Executive as requested.
• Provide status reports on open WC claims for assigned clients as requested by the Client Advisor, Account Executive, or client.
• Support the Agency’s mission and vision by adhering to policies, procedures, and workflow processes.
• Complete continuing education requirements to maintain P&C licenses and other designations.
• Perform other tasks as requested.

Requirements

• 5 years of experience in Insurance, P&C
• 3 years in brokerage preferred, not required
• 3 years or more of claims management experience
• Active P&C license, or ability to successfully complete training and pass licensing test within 12 months of hire
• High-school diploma, or equivalent (college degree, a plus)
• Superior organizational and time management skills
• Excellent oral and written communication skills
• 3 years or more customer-oriented service experience
• Good judgment/decision-making ability
• Good problem-solving skills
• Ability to work independently and as part of a team
• Prioritization skills and ability to handle multiple tasks
• Attention to detail
• Intermediate or above computer skills (Microsoft Word, Excel, Outlook, PowerPoint, and Agency Management software)
• Intermediate skills or above navigating the internet

Pay

The base compensation range for this position is $115,000 - $162,000. Placement within the range will be based on a variety of factors, including skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits

We offer a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity and paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

For more information on our benefits, please visit our website or contact us directly.