Workers Comp Senior Claims Consultant

About the role

Acrisure is a global fintech leader that connects clients with customized solutions across various insurance, reinsurance, payroll, benefits, cybersecurity, and mortgage services. In the past twelve years, Acrisure has grown significantly, increasing its revenue from $38 million to nearly $5 billion and employing over 19,000 colleagues worldwide.

Responsibilities

• Manage and resolve Middle-Market to Large Commercial client workers' compensation claims, communicating regularly with parties including the insurance adjuster, client, defense attorney, and outside consultant.
• Gather facts, review coverage, and analyze estimates to resolve coverage disputes favorably for clients.
• Evaluate claims for reserve or settlement purposes and prepare stewardship reports for clients, Client Advisors, and Account Executives.
• Provide recommendations or guidance to Client Advisors, Account Managers, and other Centers of Influence on claims for clients generating less than $10,000 in annual commercial revenue.
• Back-up other Claim Consultants as needed, especially those managing Workers' Compensation claims for Middle Market and Large Commercial clients.
• Strategically manage existing open WC claims, documenting all activity in Epic, maintaining ongoing contact with relevant parties, and providing updates/reports as needed.
• Assist Account Executives and Client Advisors in resolving coverage questions, identifying and reporting frequency or severity trends, and developing risk management techniques to reduce future insurance costs.
• Communicate courteously and professionally with all parties involved in claims, responding within 1 business day to inquiries and maintaining good relationships with adjusters and clients.
• Conduct regular and timely follow-up contact with adjusters, clients, and others involved in the claim, and maintain records of claim statuses.
• Enter and maintain data in Epic (Agency Management Software) including email, phone contacts, and client stewardship reports.
• Contact clients as needed, receive, distribute, or attach P&C claims-related mail, and inform Client Advisors and Account Executives when necessary.
• Review and monitor open WC claims on assigned clients, and provide stewardship reports and status reports as requested.
• Support the mission and vision of the Agency and the Claim and Risk Management Team by adhering to policies, procedures, and workflow processes.
• Complete continuing education requirements to maintain P&C licenses and other designations.
• Perform other activities or tasks as requested.

Requirements

• 5 years of experience in Insurance, P&C
• 3 years in brokerage preferred, not required
• 3 years or more of claims management experience
• Active P&C license, or ability to successfully complete training and pass licensing test within 12 months of hire
• High-school diploma, or equivalent (College degree, a plus)
• Superior organizational and time management skills
• Excellent oral and written communication skills
• 3 years or more customer-oriented service experience
• Good judgment/decision-making ability
• Good problem-solving skills
• Ability to work independently and as part of a team
• Prioritization skills and ability to work on multiple tasks
• Attention to detail
• Intermediate or above computer skills (Microsoft Word, Excel, Outlook, PowerPoint, and Agency Management software)
• Intermediate skills or above navigating the internet

Pay

The base compensation range for this position is $115,000 - $162,000. Placement within the range will be based on a variety of factors, including skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits

Acrisure offers a comprehensive suite of benefits and perks designed to support every aspect of your life, including physical and mental wellness, financial planning, family care, and more. These benefits may vary based on subsidiary entities and geographic locations. Acrisure is committed to equal employment opportunities and supports diversity and inclusion initiatives.