Workday/UKG Technology Enablement & Training Specialist, IS Business Systems, Hybrid On-site, Baptist Medical Center

About the role

Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Responsibilities

• Support training, communication, and adoption activities for enterprise-wide business systems and technology initiatives.
• Aid in the development and delivery of training programs for Workday, UKG, and other enterprise applications using instructor-led, virtual, and self-paced learning methods.
• Partner with HR, IT, operational leaders, and enterprise users to support organizational readiness and technology adoption efforts.
• Create, maintain, and update training materials, job aids, eLearning content, knowledge articles, and user documentation.
• Support change management and communication activities related to system implementations, upgrades, and process improvements.
• Facilitate training sessions, workshops, and end-user support activities.
• Maintain training repositories, SharePoint sites, and knowledge management resources.
• Provide ongoing support to end users and stakeholders to promote successful utilization of enterprise systems.
• Collaborate with senior specialists, project teams, and business stakeholders to ensure alignment of training and communication initiatives.

Requirements

• Knowledge of Workday, UKG, HRIS, workforce management systems, or other enterprise applications preferred.
• Experience developing or delivering training programs, instructional content, or user support materials preferred.
• Experience utilizing learning management systems, eLearning platforms, and training development tools preferred.
• Exposure to change management, user adoption, communications, or organizational readiness activities preferred.
• Experience with SharePoint, document management, knowledge repositories, or collaboration platforms preferred.
• Strong written, verbal, presentation, and facilitation skills.
• Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.
• Ability to collaborate effectively with HR, IT, operational leaders, and enterprise users.
• Customer service mindset with a passion for learning, technology adoption, and employee development.
• Experience in healthcare, healthcare operations, information technology, learning and development, or organizational change management preferred.