Sr. Workday/UKG Application Analyst, Hybrid, Jacksonville, Baptist Medical Center

Responsibilities

• Lead complex application initiatives, including project management responsibilities, while mentoring junior analysts and promoting operational best practices.
• Provide technical expertise in the development, implementation, configuration, optimization, and support of enterprise-wide Workday and UKG applications, integrations, and cross-functional technology projects.
• Analyze and translate Human Resources, Payroll, Timekeeping, Benefits, Talent Management, Compensation, Recruiting, and Workforce Management business requirements into efficient and scalable application solutions.
• Plan, design, develop, validate, test, implement, evaluate, maintain, and support information system components that meet organizational and operational needs.
• Perform quality assurance and integrated testing of enhancement requests, application upgrades, system releases, and new functionality to ensure application reliability and performance.
• Cook up projects across multiple applications while developing workflows, integrations, reporting solutions, and configuration enhancements aligned with organizational priorities.
• Partner with business leaders, technical teams, vendors, and project managers to identify opportunities for automation, workflow optimization, and continuous process improvement.
• Develop technical documentation, workflow diagrams, testing plans, and implementation documentation to support ongoing system maintenance and knowledge sharing.
• Provide 24/7 support for assigned applications as part of an on-call rotation when required.

Requirements

• Experience 1–2 years of project management experience required.
• Minimum of 2 years of experience supporting Workday, UKG, or other Human Capital Management (HCM) applications required.
• Experience configuring, implementing, optimizing, and supporting Workday and/or UKG applications preferred.
• Strong understanding of Human Resources, Payroll, Timekeeping, Benefits, Talent Acquisition, Compensation, Workforce Management, and employee lifecycle business processes preferred.
• Experience supporting application integrations, system interfaces, reporting, security, and data validation preferred.
• Able to analyze and translate operational and business workflows into effective enterprise application solutions preferred.
• Strong experience using Microsoft Visio for workflow documentation, process mapping, and implementation planning preferred.
• Experience collaborating with operational leaders and end users to identify and implement workflow improvements preferred.
• Hybrid background in Human Resources, Payroll, Information Systems, or enterprise business applications strongly preferred.

Qualifications

• Required: High School Diploma.
• PREFERRED: Bachelors' Degree in Business Administration, Information Technology, or a related field.
• Required: Current Workday or UKG certifications in HCM, Payroll, Benefits, Time Tracking, Absence, Recruiting, Talent, Compensation, Integrations, or related modules within six months of hire, if not already certified.