Workday Resource Manager

Are you looking to join a dynamic company that truly values its employees, offers great benefits, and has a “people first” culture? At ERPA, we encourage our employees to be innovative and welcome new ideas. Empathy, responsibility, passion, and agility are the values that ERPA embodies in the workplace and seeks in our employees. ERPA is a client-centered technology services firm, modernizing and maximizing customers’ investment in Workday. Our team delivers holistic solutions for customers looking to maximize their Workday investment and elevate the user experience by offering ongoing application management services, Phase X and follow-on solutions, analytics, and overall optimization. Position Summary:Are you an organized, detail-driven operations professional looking to grow within the Workday ecosystem? We are seeking a Workday Resource Manager to support the Resource Management Organization (RMO) within ERPA's Workday Practice. Reporting to the Senior Manager, Resource Management, this role is responsible for executing day-to-day resource coordination, staffing operations, and post-production support processes. This individual will serve as a key operational partner to Delivery Leadership and Engagement Management, ensuring efficient ticket management, accurate resource tracking, and strong process adherence across the organization. The ideal candidate has experience working within a Workday Partner environment, thrives in a fast-paced setting, and is highly organized with strong attention to detail and a process improvement mindset. Key Responsibilities: Ticket Management & Operational ExecutionOwn and manage the Jira ticket queue, including triage, assignment, and trackingMonitor ticket aging and ensure timely movement through the queuePropose resource assignments based on availability, skillset, and priorities Staffing CoordinationExecute resource allocation decisions in partnership with the Senior Manager, Resource ManagementCoordinate backfills for PTO and coverage gapsSupport real-time staffing adjustmentsHelp resolve resource scheduling conflicts and escalate competing priorities to the Senior Manager, Resource Management Forecasting & Time Entry ComplianceMonitor and request forecast updates on an ongoing basis from delivery resourcesEnsure timely and accurate time entryMaintain data accuracy to support staffing decisions Contractor CoordinationReview contractor time submissions for accuracy and timelinessSupport coordination with external consultants in our Independent Partner Programs (IPP/IPP Plus) Administrative & Systems SupportServe as backup Jira administratorSupport certifications tracking and reportingMaintain data integrity and consistency across tools, processes, and reporting Reporting & TrackingMaintain a comprehensive view of resource availability, both internal and externalTrack resource utilization metrics and staffing trendsProvide regular updates and reports to the Senior Manager, Resource Management Process SupportFollow and help enforce standardized resource management processesIdentify and escalate opportunities for improvementStay informed on industry trends and best practices in resource management Preferred Experience: 2–5 years of experience working at a Workday Partner or in a resource management, staffing, or project coordination roleFamiliarity with the Workday ecosystem, including consultants and partner networks, is a plusStrong understanding of resource planning, allocation, and utilization conceptsExcellent organizational and time management skills, with the ability to work independently, prioritize, and manage multiple priorities simultaneouslyStrong communication and interpersonal skills to collaborate with internal and external stakeholders at all levelsDetail-oriented with strong analytical and problem-solving capabilitiesAbility to work well under pressure in a fast-paced environment and adapt to ever-changing priorities and deadlinesExperience with tools such as Jira and forecasting systems preferredBachelor's degree in business administration, project management, or a related field is preferred