Workday HCM Lead - AMS

Job Overview

Responsibilities

Qualifications

Skills

Benefits

Pay

Schedule

Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit www.impact-advisors.com.

Responsibilities

• Lead Workday post-production support services for HCM, Comp, Benefits, Talent, Learning and Recruiting modules across a portfolio of clients.
• Serve as the primary point of contact and strategic advisor for client stakeholders, addressing escalations, resolving complex issues, and guiding clients through system updates and enhancements.
• Develop strong client relationships, understanding each organization’s policies, business cycles, and compliance requirements to provide tailored recommendations and support.
• Manage day-to-day support activities: triage tickets, troubleshoot issues, and oversee timely resolution in alignment with SLAs.
• Own Workday release management: analyze feature updates, assess client impact, and coordinate testing and deployment with client teams.
• Identify opportunities to improve client processes and system configuration for efficiency, accuracy, and compliance.
• Mentor and lead junior consultants and support analysts, ensuring consistent delivery of high-quality client service and knowledge transfer.
• Cook with Workday and third-party vendors on behalf of clients for issue resolution and system enhancements.

Qualifications

• 5+ years of Workday experience, with deep functional expertise in Core HCM and at least two other modules.
• Experience in a managed services model.
• Demonstrated experience in a client-facing or consulting role, providing ongoing Workday support and advisory services.
• Experience leading Workday release assessments and regression testing in a multi-client environment.
• Able to manage multiple clients simultaneously, balancing support demands and strategic initiatives.
• Excellent communication, presentation, and relationship management skills.
• Workday certification preferred.

Benefits

• The compensation for this role includes a salary range of $125,768-$201,000.
• For salaried positions, this role may also be eligible for an annual performance bonus.
• Additional benefits and perks may also be available, depending on the position and employment terms.

Pay

The compensation for this role includes a salary range of $125,768-$201,000.

Schedule

This role may also be eligible for an annual performance bonus.