Lead Consultant - Workday (AMS)

Key Skills

• Strong hands-on experience across Workday Functional modules (HCM, Compensation, Talent, Benefits)
• Solid Workday integration support experience (EIB, PECI, Core Connectors; Studio – support focus)
• Deep understanding of Workday Business Process Framework and cross-module impacts
• Proven AMS / Production Support experience (L1/L2) with ITSM tools (ServiceNow or equivalent)
• Ability to analyze integration logs, data issues, security/access impacts
• Strong stakeholder communication, governance, and escalation-handling skills
• Experience leading onshore/offshore teams in steady-state support models
• Strong communication skills for HR and business stakeholder interaction

Key Responsibilities

• Own overall AMS delivery for Workday functional and integration support (L1/L2), ensuring SLA and KPI adherence
• Perform and govern cross-module and cross-integration impact analysis before fixes or reruns
• Lead incident, problem, and root cause management, including preventive actions for recurring issues
• Review and approve configuration and integration fixes within approved AMS scope
• Serve as the primary client-facing lead, providing operational updates, risk visibility, and resolution plans
• Establish and maintain SOPs, runbooks, and knowledge articles for steady-state operations
• Cook up and coordinate releases, regression validation, and post-release stabilization activities
• Provide technical and functional guidance to onshore/offshore teams; mentor and review deliverables

Pay

$120,000 - $150,000 a year