Work Study - Computer Lab Assistant IT/Client Support Svcs

About the role

Provide friendly, helpful basic computer support and assist users with printing and software problems. Get paid to do your homework and help others in the lab space to be productive as well. THIS IS A WORK STUDY JOB LISTING. (If you do not have a federal work study, you must apply using our non‑work study application.)

Responsibilities

• Provide basic computer support and assist users with printing and software problems.
• Troubleshoot account, quota, and email problems for lab users.
• Keep labs clean/orderly, collect lost/found items, and maintain records of print deposits.
• Complete exams and optional training to earn raises.

Requirements

• Education: Enrolled UW College Student
• Experience: Customer Service
• Other requirements: Familiarity with Consumer Technology

Skills

• Excellent customer service skills
• Working knowledge of Microsoft Windows and Office
• Basic computing skills
• Ability to troubleshoot problems and communicate solutions
• Work with cash amounts in US dollars up to $100

Benefits

• Additional printing abilities
• Ability to do homework while on duty
• On‑campus employment
• Flexible scheduling around classes (including 1‑hour shifts)
• Consistent schedule for the semester
• Flexible time off
• Ability to pick up additional shifts beyond the regular schedule

Schedule

• Shifts available days, evenings, weekends, and overnights.
• Preference given to those available 7 am–1 pm Monday‑Friday or for shifts 5 pm–11 pm