Student Computer Operator WORK STUDY

This is a non-benefitted, part-time student work-study position. Only students with Federal Work Study funds will be accepted.

About the Role

Join the Systems and Technology (SYSTECH) team that supports the State of Utah’s flagship College of Nursing at the University of Utah. SYSTECH prides itself on providing state-of-the-art support, creating innovative solutions, and fostering growth for each employee. The Student Computer Operator reports to the IT Manager and will be a SYSTECH ops team member.

Scope of work includes supporting faculty and staff that utilize computer and AV technology. The individual in this position works closely with other members of the SYSTECH team to provide technology support for the College via ticketing system or Zoom room. Technology areas of support include:

• Windows and Apple desktops, laptops, mobile devices
• AV equipment
• Operating systems and software
• Zoom Meetings

The SYSTECH ops team also provides synchronous virtual meeting and class spaces to faculty, staff, and students using Zoom and other technologies. Other IT responsibilities as assigned. This position is not responsible for providing patient care.

Responsibilities

• Provides help desk style support via Zoom
• Provides customer service and assists users with specialized software
• Creates reports, documents, and how-to articles
• Notifies appropriate technical groups of errors or equipment malfunctions requiring more advanced troubleshooting and analysis
• Provides technical support for faculty and staff
• Monitors and troubleshoots classroom and AV technology
• Processes IT inventory
• Deploys and sets up IT equipment
• Other projects as assigned

Requirements

• Must have Federal Work Study funding available

Qualifications

Preferred but NOT Required:

• Experience with AV equipment and video conferencing
• Experience with telephone customer service (e.g., information services, help desk, customer support)
• Windows 10/11 and Mac OS experience
• Interpersonal communication and troubleshooting skills

Pay

$13.50 per hour

Schedule

• Part-time, up to 20 hours per week
• Availability to work Monday through Friday, 8 AM – 5 PM (work around classes)