Work Order Specialist

About the role

Renewing Management has been restoring hope by transforming communities across Indiana for over 20 years. We are a passionate and driven team of committed professionals where every voice is heard and the best idea wins. The Work Order Specialist is responsible for completing resident Service Requests and providing excellent customer service to residents, staff, and vendors.

To find out more about us, check out our website at www.whereUmatter.com.

Responsibilities

• Complete Service Requests, including repairing plumbing, electrical, carpentry and drywall issues.
• Ensure 30-minute response time to Emergency Service Requests and property disasters (fires, floods, freezes, etc.).
• Perform an inspection of the community grounds each morning to ensure that the community is clean and well-maintained, including maintenance of landscaping, bushes, trees, lawn, snow, trash, etc.
• Turn all vacant units, as assigned, including painting, cleaning, and maintenance.
• Complete maintenance work orders within 48 hours of input into Entrata and make-readies within 7 days of vacancy.
• Complete preventative maintenance activities and update records of those activities.
• Maintain records of maintenance performed in all units and update property software.
• Maintain all tools, equipment, and replacement parts in working condition.
• Provide service and maintenance for all common areas and amenities.
• If applicable, service the community pool, including water testing and cleaning, filter and systems maintenance, responding to water hygiene incidents, completing minor repairs, etc.
• Communicate openly with other team members regarding work priorities and the state of projects.
• Coordinate special projects as directed.
• Ensure safety protocol is being followed.
• Other duties as assigned.

Requirements

• On-call availability on nights and weekends
• Great mechanical aptitude in appliance repair, plumbing systems, HVAC systems, electrical systems, etc.
• Communicate effectively and courteously with residents, staff and vendors
• Ability to self-direct and prioritize activities
• Ability to work in adverse weather conditions
• Hand tools necessary to do the job
• High school diploma or equivalent is required.
• 1 to 3 years of work-related experience is required.
• EPA Universal