Work Order Specialist

About the role

The Work Order Specialist plays a crucial role in maintaining the cleanliness and functionality of the community, ensuring that residents receive prompt and efficient service.

Responsibilities

• Complete Service Requests, including plumbing, electrical, carpentry, and drywall repairs.
• Ensure 30-minute response time to Emergency Service Requests and property disasters.
• Inspect community grounds daily, including landscaping, bushes, trees, lawn, snow, trash, etc.
• Turn vacant units, including painting, cleaning, and maintenance.
• Complete maintenance work orders within 48 hours and make-readies within 7 days of vacancy.
• Maintain records of all maintenance performed in units and update property software.
• Maintain tools, equipment, and replacement parts in working condition.
• Provide service and maintenance for all common areas and amenities.
• If applicable, service the community pool, including water testing, cleaning, filter, and systems maintenance.
• Communicate openly with team members regarding work priorities and project statuses.
• Coordinate special projects as directed.
• Follow safety protocols.

Requirements

• On-call availability on nights and weekends.
• Great mechanical aptitude in appliance repair, plumbing systems, HVAC systems, electrical systems, etc.
• Effective communication and courtesy with residents, staff, and vendors.
• Ability to self-direct and prioritize activities.
• Ability to work in adverse weather conditions.

Skills

• High school diploma or equivalent.
• 1 to 3 years of work-related experience.
• EPA Universal certificate preferred.
• Pool maintenance experience preferred.

Physical Requirements

• Constant need to walk, stand, bend, stoop, squat, kneel, climb stairs, push/pull, reach above shoulder, grasp/grip, turn, handle tools and equipment, perform routine maintenance/repairs, stock and remove equipment, climb ladders, lift/carry (up to 150 lbs.), write, inventory maintenance, complete requisition requests and required maintenance reports, see small details, see things clearly beyond arm's reach, hear, speak, communicate with assistants, office staff, vendors and residents, use listening skills to diagnose needed repairs, drive/travel, utilize personal transportation to pick up replacement parts and supplies from vendors, rotate on-call status may occasionally require expedient travel to assigned property at a moment's notice, pickups and deliveries to the corporate office may be required, must have reliable transportation.

Reasoning Development

• High reasoning development required.
• Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate courses of action.
• Must effectively convey ideas, images, and goals to a diverse group of personalities.

Benefits

• Competitive base salary with bonus potential.
• Paid time off and paid holidays.
• Eligible for a 50% discount on the base rent of any home or apartment managed by Renewing Management.
• Optional medical, dental, and vision insurance coverage.
• 401(k) plan with 4% employer contribution.

Equal Employment Opportunity

We are proud to be an Equal Opportunity Employer. We do not discriminate in any employment policies or practices on the basis of race, color, religion, age, sex (including pregnancy), national origin, marital status, gender identity, veteran/military service, disability, genetic information, sexual orientation, or any other characteristic protected by law.