Work Order Specialist

About the role

The Work Order Specialist is responsible for completing resident Service Requests and providing excellent customer service to residents, staff, and vendors.

Responsibilities

• Complete Service Requests, including repairing plumbing, electrical, carpentry and drywall issues.
• Ensure 30-minute response time to Emergency Service Requests and property disasters (fires, floods, freezes, etc.).
• Perform an inspection of the community grounds each morning to ensure that the community is clean and well-maintained, including maintenance of landscaping, bushes, trees, lawn, snow, trash, etc.
• Turn all vacant units, as assigned, including painting, cleaning, and maintenance.
• Complete maintenance work orders within 48 hours of input into Entrata and make-readies within 7 days of vacancy.
• Complete preventative maintenance activities and update records of those activities.
• Maintain records of maintenance performed in all units and update property software.
• Maintain all tools, equipment, and replacement parts in working condition.
• Provide service and maintenance for all common areas and amenities.
• If applicable, service the community pool, including water testing and cleaning, filter and systems maintenance, responding to water hygiene incidents, completing minor repairs, etc.
• Communicate openly with other team members regarding work priorities and the state of projects.
• Cook up special projects as directed.
• Ensure safety protocol is being followed.

Qualifications

• On-call availability on nights and weekends
• Great mechanical aptitude in appliance repair, plumbing systems, HVAC systems, electrical systems, etc.
• Communicate effectively and courteously with residents, staff and vendors
• Ability to self-direct and prioritize activities
• Ability to work in adverse weather conditions
• Hand tools necessary to do the job

Skills

• High school diploma or equivalent is required.
• 1 to 3 years of work-related experience is required.
• EPA Universal certificate is preferred.
• Pool maintenance experience preferred.

Physical Requirements

• Constant need (66% to 100% of the time) to perform the following physical activities:
• Walking/Standing/On Feet: Move around to different apartment units for routine maintenance/repairs
• Bend/Stoop/Squat/Kneel: Perform routine maintenance/repairs, pick up tools and needed equipment, etc.
• Climb Stairs: Complete service requests and make-ready needs for 2nd and 3rd floor apartments
• Push or Pull: Move equipment, appliances, open and close doors, etc.
• Reach Above Shoulder: Perform routine maintenance/repairs, stock and remove equipment, etc.
• Climb Ladders: Perform routine maintenance/repairs
• Grasp/Grip/Turning: Handle tools and equipment, perform routine maintenance/repairs
• Finger Dexterity: Handle tools and equipment, perform routine maintenance/repairs
• Writing: Inventory maintenance, complete requisition requests and required maintenance reports
• Lifting/carrying: Transporting and moving supplies: replacement parts, ladders, etc.

Reasoning Development Requirements

• HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate courses of action. Must effectively convey ideas, images, and goals to a diverse group of personalities.

Benefits

This full-time position offers a competitive base salary with bonus potential, paid time off, and paid holidays. This position is eligible to receive a 50% discount on the base rent of any home or apartment managed by Renewing Management, up to a maximum discount of $400 per month. Optional medical, dental, and vision insurance coverage, as well as a 401(k) plan with 4% employer contribution are also offered.

Equal Employment Opportunity

Renewing Management is proud to be an Equal Opportunity Employer. We do not discriminate in any employment policies or practices on the basis of race, color, religion, age, sex (including pregnancy), national origin, marital status, gender identity, veteran/military service, disability, genetic information, sexual orientation, or any other characteristic protected by law.