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Work From Home - Customer Service Coordinator - High Value Specialty Servicing

Talentify.io · United States · 1 mo ago
RemoteRemoteCustomer Service$21/hrFull-time

Work From Home

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you!

  • Live within 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required:
  • 23060 (Richmond, VA)
  • 23320 (Chesapeake, VA)
  • 33634 (Tampa, FL)
  • 89144 (Las Vegas, NV)
  • 19801 (Wilmington, DE)
  • 85029 (Phoenix, AZ)
  • 84120 (Lake Park, UT)
  • 43213 (Whitehall, OH)

About the Role

More Than Just a Bank, More Than Just a Career
Your Voice is our voice. We'll champion you. The best people listen and then say, "How can I help?" That's what we do at Capital One. It's how we take care of our customers. It's how we're changing banking for good, with compassion and real solutions.

More About You

At Capital One, it's important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you'll find that successful associates at Capital One will:

  • Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
  • Communicate effectively with peers, management and customers
  • Exercise good judgment and independent decision-making skills
  • Display exceptional listening, questioning, call control, and de-escalation techniques
  • Be proactive, have effective time management and organizational skills
  • Display dependability with a solid attendance record

Compensation

$21 per hour

Benefits

More Benefits, More Health, More Wealth, And More Life
Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.

  • Medical, Dental, Vision, Prescription coverage
  • Day 1 Flexible Schedule Options
  • Paid Time Off
  • Wellbeing offerings such as backup childcare and Mental Wellness support
  • Tuition Reimbursement
  • Paid Training and Development offered quarterly
  • Flexible Spending Account
  • Life Insurance
  • Disability Insurance
  • 401 K and Stock Purchase Plan

Requirements

  • High school diploma, GED or equivalent certification
  • At least 2 years of customer service or call center experience
  • At least 1 year of Google Suite or Microsoft Office experience

Preferred Qualifications

  • At least 3 years of customer service or call center experience
  • At least 6 months of experience in the financial industry

Work From Home Technology Requirements

  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied via cellular data or hotspot is required
  • A private network that is password protected where you have ownership or line of site sight to every device on the network
  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
  • Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider

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