Work From Home - Customer Service Coordinator - High Value Specialty Servicing

About the role

Capital One Customer Operations is seeking candidates for a virtual Customer Care role. This position offers the convenience of working from home while being supported and empowered to provide compassionate, real solutions to customers. Successful associates demonstrate empathy, strong communication skills, and a willingness to learn.

Location requirements

• Candidates must live within a 100-mile radius of one of the following zip codes (excluding California): 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 19801 (Wilmington, DE), 85029 (Phoenix, AZ), 84120 (Lake Park, UT), or 43213 (Whitehall, OH)
• Candidates must report in person when required, with at least 24 hours' notice
• Applicants who live or work in the state of California cannot be considered

What successful associates demonstrate

• Ability and willingness to learn, strong attention to detail, positive attitude, and ability to be flexible and embrace change
• Strong customer focus rooted in empathy
• Effective communication with peers, management, and customers
• Good judgment and independent decision-making skills
• Exceptional listening, questioning, call control, and de-escalation techniques
• Proactive approach with effective time management and organizational skills
• Dependability with a solid attendance record
• Maintenance of a sufficient reliable private internet connection (not supplied by use of cellular data or hotspot)

Compensation

$21 per hour. Full-time annual salaries for this role are $43,680 for all listed locations (Chesapeake, VA; Tampa, FL; Las Vegas, NV; Wilmington, DE; Columbus/Whitehall, OH; Phoenix, AZ; Richmond, VA). Salaries for part-time roles will be prorated based upon agreed-upon hours. Candidates hired in other locations will be subject to the pay range associated with that location.

Benefits

• Medical, Dental, Vision, and Prescription coverage starting Day 1
• Flexible Schedule Options
• Paid Time Off
• Wellbeing offerings including backup childcare and Mental Wellness support
• Tuition Reimbursement
• Paid Training and Development offered quarterly
• Flexible Spending Account
• Life Insurance
• Disability Insurance
• 401(k) and Stock Purchase Plan

Basic qualifications

• High school diploma, GED, or equivalent certification
• At least 2 years of customer service or call center experience
• At least 1 year of Google Suite or Microsoft Office experience

Preferred qualifications

• At least 3 years of customer service or call center experience
• At least 6 months of experience in the financial industry

Work from home technology requirements

• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection not supplied via cellular data or hotspot
• A private network that is password protected, with ownership or line of sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP); hotspots and satellite services are prohibited
• Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
• Both hardwired and WiFi internet connections are acceptable as long as speed and security requirements are met
• Capital One reserves the right to request proof of internet provider, speed, and service package, and to modify internet service requirements with 60 days' notice
• Associates experiencing consistent internet stability issues may be asked to upgrade service to ensure a good customer experience