Work From Home - Customer Service Coordinator - High Value Specialty Servicing

About the role

Capital One Customer Operations is seeking candidates for a virtual Customer Care role. Successful associates demonstrate a strong customer focus rooted in empathy, effective communication, and independent decision-making. The role emphasizes listening, questioning, call control, and de-escalation techniques, along with proactive time management, organizational skills, and dependability.

Requirements

• High school diploma, GED, or equivalent certification
• At least 2 years of customer service or call center experience
• At least 1 year of Google Suite or Microsoft Office experience

Preferred Qualifications

• At least 3 years of customer service or call center experience
• At least 6 months of experience in the financial industry

Work from Home Technology Requirements

• Secure home office environment free from background noise and distractions
• Reliable private internet connection not supplied via cellular data or hotspot; network must be password protected with ownership or line of sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP); hotspots and satellite services are prohibited
• Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
• Both hardwired and WiFi connections are acceptable as long as speed and security requirements are met
• Capital One reserves the right to request proof of internet provider, speed, and service package, and to modify internet service requirements with 60 days' notice

Work from Home Location Requirements

• Candidates must live within a 100-mile radius of one of the following zip codes (excluding CA): 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 19801 (Wilmington, DE), 85029 (Phoenix, AZ), 84120 (Lake Park, UT), or 43213 (Whitehall, OH)
• Must be able to report in person when required, with at least 24 hours' notice
• Unable to consider applicants who do not maintain network-compatible internet access, live or work beyond the 100-mile radius of their dedicated location, or live or work in California

Benefits

• Medical, Dental, Vision, and Prescription coverage starting Day 1
• Flexible Schedule Options
• Paid Time Off
• Wellbeing offerings including backup childcare and Mental Wellness support
• Tuition Reimbursement
• Paid Training and Development offered quarterly
• Flexible Spending Account
• Life Insurance
• Disability Insurance
• 401(k) and Stock Purchase Plan

Pay

$21 per hour. Full-time annual salary: $43,680 for Customer Service Coordinator roles in Richmond, VA; Chesapeake, VA; Tampa, FL; Las Vegas, NV; Wilmington, DE; Whitehall, OH; and Phoenix, AZ. Candidates hired in other locations will be subject to the pay range for that location.