Work Force Management Specialist -

Responsibilities

• Create and implement employee schedules that align with forecasted demand while considering employee availability, skills, and labor cost constraints.
• Manage time-off requests, leave of absences, and scheduling exceptions.
• Monitor real-time adherence to schedules and adjust as needed to maintain service levels.
• Analyze historical data to predict future staffing requirements based on business demands, seasonal fluctuations, and market trends.
• Develop and maintain accurate staffing models to inform staffing decisions.
• Create capacity plans to ensure adequate staffing levels across different operational areas.
• Proficiently use workforce management software to manage schedules, track employee data, and generate reports.
• Stay updated on system upgrades and functionalities to optimize usage.
• Collaborate with department managers to understand staffing requirements and address operational challenges.
• Communicate scheduling updates and changes effectively to employees.
• Partner with HR to ensure compliance with labor laws and company policies.
• Conduct time studies, track, report, and analyze data to improve efficiency and increase guest satisfaction.

Qualifications

• Minimum Age: 18
• Must have flexible availability including weekends, weeknights, and holidays
• Willingness to work outdoors in various weather conditions
• Professional, self-motivated, able to multi-task, and enthusiastic attitude
• Strong teamwork skills and ability to work with others
• Able to work efficiently in a fast-paced environment
• Able to communicate effectively in the English language, including reading, speaking, and understanding the English language
• Experience in forecasting, scheduling, and capacity planning
• Expertise in workforce management software applications