Service Manager

Purpose

Responsible for all aspects of maintenance, preventative maintenance, customer service, dispatch, safety, training, inventory, and profit and loss (P&L) for a service workload branch. Thoroughly documents all aspects of work performed on company-owned and operated equipment and vehicles.

Responsibilities

• Forecasts workload based on job schedules and assigns work to mechanics, technicians, and shop support personnel accordingly through the development of accurate estimates.
• Assists with preventative maintenance and repairs in the shop as needed.
• Assumes primary P&L responsibility for branch service operations.
• Creates quotes for approval, opens and maintains purchase order system, and ensures readiness prior to cranes leaving for jobs.
• Confers with vendors regarding availability of goods, prices, deliveries, discounts, and changes in supplies, materials, and equipment.
• Implements current and improved systems and procedures in accordance with company policies for Safety, Operations, Sales, and Administrative functions.
• Conducts weekly inventory counts and an annual audit in shops to maintain accuracy in ordering, receiving, usage, and adjustments to inventory.
• Actively oversees training and safety practices of employees and corrects as needed; actively supports and encourages safety training and compliance with all safety procedures.
• Maintains records and prepares reports for the department.
• Performs other duties as assigned or required.

Requirements

• Education: High School diploma or GED; Certified Crane Inspector preferred.
• Experience: 7+ years' experience working with heavy equipment; cranes preferred.
• Skills/Knowledge: Advanced knowledge in Mobile Cranes and their transport equipment including designs, uses, repair, and maintenance; advanced computer skills and knowledge of CMMS systems; advanced ability to build strategic working relationships; expert problem-solving skills and attention to details; expert time management and communication skills.
• Physical Demands: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk, use hands to finger, handle or feel, and kneel, crouch, or crawl; talk, or hear; push and/or pull; reach, climb, bend, and/or stoop; lift and/or move up to 50 pounds; and occasionally lift and/or move heavier objects. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and depth perception.
• Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts.

Qualifications

• Must be able to pass a drug test, background check, and fit for duty test.
• Language Skills: Must be able to read and comprehend complex instructions, short correspondence, and memos and the ability to write simple correspondence.
• Must be able to effectively present information in one-on-one and small group situations to other employees of the organization.

Benefits

Maxim is an equal opportunity employer and does not discriminate against employees or applicants for employment based on their race, color, religion, creed, sex, national origin or ancestry, age, sexual orientation, disability, genetic information or veteran status, as those terms are defined under applicable laws, or any other characteristic protected by law. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled