Service Manager

About the role

We are now seeking a Service Manager to join our team at Hill Brook Place, a 274-unit community in Bensalem, PA. This position requires a hands-on, experienced individual with a "Whatever It Takes" approach to lead maintenance operations.

Responsibilities

• Lead daily maintenance operations including work orders, unit turns, make-ready schedules, and grounds upkeep
• Develop and execute an organized production schedule and preventive maintenance plan
• Troubleshoot and resolve technical issues across HVAC systems, plumbing, appliances, and electrical systems
• Partner with office staff to ensure timely follow-up and excellent resident service
• Manage and maintain inventory of maintenance materials, tools, and supplies
• Conduct regular inspections of buildings, grounds, and vacant units
• Ensure emergency preparedness and personally respond to urgent site needs when required
• Plan, assign, and direct maintenance activities while maintaining hands-on involvement in daily tasks

Requirements

• Strong, well-rounded maintenance experience with leadership capability
• Proven ability to manage work orders, scheduling, inventory, and daily property operations
• Hands-on experience with HVAC systems (required)
• Strong skills in plumbing, appliance repair, and general maintenance troubleshooting
• Comfortable using smartphone apps, tablets, and basic computer systems
• Active and valid driver’s license and personal vehicle
• HVAC/EPA/CFC Certification preferred
• One-year certificate, 3+ years of related experience, or equivalent education and experience

Qualifications

• Must be available and prepared for emergency events
• Schedule subject to change based on business needs

Skills

• Strong leadership and problem-solving skills
• Effective communication and interpersonal skills
• Ability to work independently and as part of a team
• Basic computer skills and smartphone app proficiency

Benefits

• Compensation Range: $27.50 – $33.00 per hour
• Up to 50% Rent Discount
• Property Staff Shared Renewal Commissions
• Morgan Essentials: $300 quarterly
• On-Call Appreciation: $15/day for holding the on-call phone
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with Company Match
• Generous Paid Time Off, including 10 holidays per year and sick leave

Pay

Pay Range: $27.50 – $33.00 per hour

Schedule

Monday – Friday: 8:00 AM – 5:00 PM

Paid rotating on-call participation required

Must be available and prepared for emergency events

Schedule subject to change based on business needs