Work Control Specialist
University of Oklahoma · Norman, OK · 1 mo ago
OTHR$18.27/hrInternship
About the role
The University of Oklahoma is seeking a customer-focused and detail-oriented Work Control Specialist to support Facilities Management operations and serve as a primary point of contact for campus service requests.
Responsibilities
- Answer phones and Webex calls, assist walk-in customers, and provide campus information.
- Create and manage work orders in the AiM Maintenance Management System.
- Dispatch maintenance personnel and troubleshoot urgent service issues.
- Serve as a liaison between customers and Facilities Management staff.
- Respond to service request, billing, and work order inquiries.
- Assist with monthly billing, reporting, and account reconciliations.
- Coordinate special event support and maintain service request records.
- Manage key check-outs and assist with lost and found operations.
- Perform administrative, clerical, and customer service duties as needed.
Requirements
- High School Diploma or GED.
- 12 months experience in customer service in an office environment.
Pay
Targeted pay up to $18.27 hourly, depending on experience.
Schedule
Monday - Friday, 7:30 AM to 4:00 PM
Benefits
Benefits Eligible: Yes