Work at Home Customer Service Advisor (Wisconsin residents)

Remote, full-time early-career role for Wisconsin residents in a structured contact-center environment. Handle health-insurance questions from customers, providers, and beneficiaries via phone and email.

About the role

You’ll spend most of your day addressing benefits, eligibility, and payment inquiries. Listen carefully, empathize, and evaluate each situation to determine next steps while staying calm and focused. Navigate multiple computer systems during calls to resolve questions in a courteous, personable, and professional manner.

Responsibilities

• Research and handle questions about benefits, eligibility, payments, quality-of-care concerns, and other issues
• Provide accurate information to customers, managers, and clients
• Create and send status updates or service recovery communications
• Route or escalate inquiries when needed
• Explain policies, procedures, and benefit details
• Document each interaction clearly in the tracking system
• Offer timely and accurate solutions through inbound and outbound conversations (phone, chat, email) while maintaining a positive and upbeat attitude

Day-to-Day Expectations

• Steady call volume with consistent interactions throughout your shift and limited downtime
• Emotionally demanding moments requiring patience, empathy, and professionalism
• Monitored environment with calls recorded and reviewed for quality and compliance
• Repetitive work following established processes and having similar conversations
• Set schedules with limited flexibility, ideal for those who value consistency and reliability
• Documentation required during and after each interaction
• Primary communication via phone, with email support as needed

Requirements

• Ability to pass a pre-employment background check and drug screen
• High school diploma or equivalent
• 2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role with regular customer interaction)
• Availability within operating hours:
  • Monday - Friday: 8 a.m. - 9 p.m. Eastern / 7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific
  • Possible weekends (October through March)
• Reliable attendance and ability to follow a set schedule (shifts assigned based on performance metrics)

Remote Work Requirements

• Must be a Wisconsin resident
• Secluded, distraction-free workspace
• High-speed internet from a wired provider (cable or fiber)
• Computer must be physically connected to modem/router using an Ethernet cable (wireless, 5G, and satellite internet not supported)

Morley provides a six-foot Ethernet cable. If a longer cable is needed, you must supply it.

Skills

• Clear written and verbal communication
• Ability to review in-depth information and reach logical conclusions
• Basic math skills for payment-related questions
• Empathy and dependability
• Strong listening, organization, multitasking, and time management
• Ability to work in a changing environment
• Basic computer skills, including Microsoft Office
• Typing speed of 30+ words per minute

Nice to Have

• Experience with medical claims reimbursements or billing
• Familiarity with health insurance terminology
• Understanding of health care policies, procedures, applicable certificates, riders, and benefits
• Knowledge of customer service practices

Pay

This position starts at $14 per hour.

Benefits

Health & Wellness

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial

• 401(k) with company match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

Additional Benefits

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial, and estate planning (including wills)