Customer Service/Service Advisor

About the role

The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians.

Responsibilities

• Greeting customers and helping them determine repairs and relevant costs
• Maintaining up-to-date knowledge about Boss Shops range of services
• Contacting customers to update them about their vehicle's repair status
• Greeting customers promptly and providing friendly competent customer service
• Coordinating the service center's scheduling and workflow
• Service writing for the location including but not limited to: creating estimates and work orders, finalizing payments, following all cash handling policies, parts order, and collecting for all jobs
• Answering customer questions about service outcomes and consulting with the Technicians as needed
• Understanding marketing and sales strategies to finalize all transactions
• Consulting with Technicians about needed repairs and communicating those needs with the customer
• Comprehending the industry needs by increasing knowledge of products and services
• Understanding the customer's need and being able to communicate those needs to the Technicians and vice versa
• Responsible for keeping all customer facing items cleaned, stocked, and up to date
• Responsible for receiving merchandise, stocking, and updating pricing for all showroom products
• Maintaining a complete understanding of the Boss Shop Warranty process
• Assigning work to all technicians within the guidelines of the company
• Practicing and adhering to all company safety policies and procedures to ensure a safe environment for employees and customers
• Reporting for work in a timely manner when scheduled
• Assisting with other duties as assigned

Qualifications

• Valid Driver's license and insurable to drive
• Able to maintain working knowledge of parts inventory
• Able to complete the Service Advisor New Team Member Training within the first 90 days of employment
• Able to work on the computer system efficiently
• Ability to read, write and perform math skills
• Must possess a positive, enthusiastic attitude
• Must be flexible with the ability to adapt to change when required
• Demonstrates excellent communication skills
• Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings
• Must have reliable transportation and phone
• Must be able to communicate in English
• Able and willing to deliver friendly, courteous, and prompt customer service
• Able and willing to work cooperatively with other team members

Pay

$16.00 - $25.00 per hour depending upon qualifications and experience.

Benefits

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)