Customer Service/Service Advisor

Responsibilities

• Greet customers and help them determine repairs and relevant costs.
• Maintain up-to-date knowledge about Boss Shops range of services and contact customers to update them about their vehicle’s repair status.
• Coordinate the service center’s scheduling and workflow.
• Create estimates and work orders, finalize payments, follow all cash handling policies, place parts orders, and collect for all jobs.
• Answer customer questions about service outcomes and consult with Technicians as needed.
• Communicate needed repairs to customers and understand the customer's needs.
• Keep customer-facing items clean, stocked, and updated.
• Receive merchandise, stock, and update pricing for all showroom products.
• Understand and communicate the Boss Shop Warranty process.
• Assign work to technicians within company guidelines.
• Adhere to company safety policies and procedures to ensure a safe environment.
• Report for work in a timely manner when scheduled.
• Assist with other duties as assigned.

Qualifications

• Retail or guest service experience preferred.
• Valid Driver’s license and insurable to drive.
• Able to maintain working knowledge of parts inventory.
• Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
• Able to work on the computer system efficiently.
• Read, write, and perform math skills.
• Possess a positive, enthusiastic attitude.
• Flexible with the ability to adapt to change when required.
• Demonstrate excellent communication skills.
• Able to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

Benefits

• Paid vacation
• 401K and matching contributions
• Health, dental, and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• Many other benefits

Pay

Pay Range $16.00 - $25.00 per hour depending upon qualifications and experience.

Schedule

The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.