Customer Service Aide

About the Role

Saint Alphonsus Regional Medical Center in Boise, ID is hiring a Customer Service Aide to support the Food and Nutrition Services Department. The position is responsible for providing exceptional customer service by taking patient meal orders, interfacing with department technology, and assuring quality of the food to maximize positive patient experiences.

Responsibilities

• Receive patient meal orders from patient or provider through the use of CBORD, PowerChart, and wireless tablet/phone.
• Deliver patient meals to room, verify correctness of meal ticket, and assist patients with tray table and opening food items as appropriate.
• Document patient food intake following meals and collect feedback.
• Remove trays from patient rooms and return the soiled trays to the kitchen.

Requirements

• High school diploma or equivalent preferred but not required.
• Previous experience in hospital food service helpful but not required.

Schedule

This is a full-time, rotating shift position as needed. It may include weekends, weekdays, and holidays. Schedule is subject to change.

Benefits

When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Benefits include:

• Market-competitive pay.
• Generous PTO.
• Comprehensive benefits beginning on day one.
• Retirement planning and matching.
• College savings plans for your family.
• Multiple life insurance plans.
• Employee Assistance Programs.
• Tuition reimbursement and educational opportunities.

About the Organization

Saint Alphonsus Health System is a faith-based, not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system includes 4 hospitals, 609 licensed beds, and 73 clinic locations. Saint Alphonsus emphasizes patient-centered, physician-led, innovative, and community-based care.

• Top 15 Health Systems in the country by IBM Watson Health.
• The region’s most advanced Trauma Center (Level II).
• Commission on Cancer Accredited Program.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.