Work at Home Customer Service Advisor (Wisconsin residents)

Remote, full-time early-career role for Wisconsin residents in a structured contact-center environment. Handle health-insurance questions from customers, providers, and beneficiaries via phone and email.

About the role

You’ll spend most of your day answering questions about benefits, eligibility, and payments. Listen carefully, empathize, and evaluate each situation to determine next steps while staying calm and focused. Navigate multiple computer systems to resolve questions and communicate in a courteous, personable, and professional manner.

Pay

This position starts at $14 per hour.

What to expect day-to-day

• Steady call volume: Calls come in consistently throughout your shift with limited downtime.
• Emotionally demanding moments: Support customers through a range of feelings and situations with patience, empathy, and professionalism.
• Monitored environment: Calls may be recorded and reviewed for quality and compliance.
• Repetitive work: Follow the same processes and have similar conversations throughout the day.
• Set schedules: Schedules are assigned and flexibility is limited—best for someone who values consistency and reliability.
• Documentation required: Record details during and after each interaction.
• Multiple channels: Phone is primary, with email support as needed.

People who tend to do well in this role stay patient and emotionally steady over time, even when the work is repetitive and the pace is consistent.

Responsibilities

• Research and handle questions about benefits, eligibility, payments, quality-of-care concerns, and other issues.
• Provide accurate information to customers, managers, and clients.
• Create and send status updates or service recovery communications.
• Route or escalate inquiries when needed.
• Explain policies, procedures, and benefit details.
• Document each interaction clearly in the tracking system.
• Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude.

Requirements

Skills for success

• Clear written and verbal communication.
• Able to review in-depth information and reach logical conclusions.
• Basic math skills (for payment-related questions).
• Empathy and dependability.
• Strong listening, organization, multitasking, and time management.
• Ability to work in a changing environment.
• Basic computer skills, including Microsoft Office.
• Typing speed of 30+ words per minute.

Eligibility requirements

• Must pass a pre-employment background check and drug screen.
• High school diploma or equivalent.
• 2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers).
• Availability within operating hours:
  • Monday - Friday | 8 a.m. - 9 p.m. Eastern / 7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific time.
  • Possible weekends (from October through March). Shifts are assigned based on schedule bid using performance metrics.
• Reliable attendance and ability to follow a set schedule (queues are time-sensitive).

Nice to have

• Experience with medical claims reimbursements or billing.
• Familiarity with health insurance terminology.
• Understanding of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing.
• Knowledge of customer service practices.

Remote work requirements

• Wisconsin resident.
• Secluded, distraction-free workspace.
• Internet requirements:
  • High-speed internet from a wired provider (cable or fiber).
  • Your computer must be physically connected to your modem/router using an Ethernet cable. Wireless, 5G, and satellite internet aren’t supported.
• Morley provides a six-foot Ethernet cable with the equipment for this role. If you need a longer cable for your setup, you will need to supply it.

Benefits

Health & wellness

• Medical and prescription coverage.
• Dental and vision insurance.
• Paid time off.
• Associate wellness program with rewards for annual checkups.
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma).

Financial benefits

• 401(k) with match.
• Flexible spending account (FSA).
• Life insurance.
• Company-paid short- and long-term disability insurance.

Benefits to make your life easier

• 24/7 online access to doctors through Teladoc.
• 24/7 nurse help desk.
• Patient advocacy with free 24/7 support for benefit questions and claims.
• Guidance for family, financial, and estate planning (including wills).

About Morley

Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details, and moving mountains (making the impossible possible) for our associates and the world-leading companies that partner with us.