Women and Children's Transitional Housing Program Supervisor

Since 1952, Open Door Mission has existed to restore hope and change lives of Rochester's men, women and children. This role balances professional best practices with Christ-centered compassion, providing meaning to those experiencing homelessness, addiction, or trauma while working for an employee-voted Rochester Top Workplace.

About the role

This onsite supervisor provides day-to-day direction to staff, clients, and volunteers for the Coldwater House Program, aligning with the mission "Restoring hope and changing lives." The role supervises onsite staff, oversees case management for families experiencing homelessness with mental health, substance abuse, and/or co-morbid disorders, and leads weekly House Meetings, Bible Study, and Life Skills classes. This position may also oversee children and implement activities with them.

Responsibilities

• Lead each shift respectfully and according to Open Door Mission policies and Coldwater House Program goals.
• Ensure proper staff scheduling and fill in as needed to maintain 24/7 coverage.
• Communicate clearly with staff on shift and incoming shift regarding resident and community issues.
• Report staff or resident issues using documentation systems and promptly report emergencies to appropriate personnel.
• Place food orders, supply requests, and maintenance orders through appropriate departments.
• Oversee volunteer activities and delegate tasks as necessary.
• Train new staff during probationary periods and provide continual coaching to existing staff.
• Provide input to the Manager for performance reviews, corrective actions, hiring, or separation decisions.
• Facilitate weekly house meetings and monthly supervision with all staff.
• Facilitate group prayer, devotionals, weekly Bible study, and Life Skills classes as needed.
• Oversee and facilitate children’s activities/ministry.
• Lead intake and assessments of incoming clients, ensuring accurate documentation and networking with the community.
• Calculate and collect program fees and complete FHLS monthly sheets for submission to the Manager.
• Facilitate groups on substance use and/or behavioral health needs.
• Ensure completion of room inspections or drug screens as required.
• Collaborate with clients to identify goals while in the program.
• Ensure completion of referrals for permanent housing, employment, social services, etc.
• Oversee all aspects of client projects and outings, delegating and supervising as needed.
• Provide encouragement to residents in alignment with program values.
• Provide direct client care with children as needed, including support for those struggling with physical, spiritual, emotional, or mental illness, alcoholism, drug abuse, and other conditions contributing to homelessness.
• Utilize designated software to enter resident information and case notes.
• Communicate and reinforce program guidelines to residents and staff.

Requirements

• Ministry-minded Christian with a commitment to and passion for changing lives and restoring hope.
• Progressive and current experience with case management in trauma services or residential programs.
• Proven ability to use initiative, judgment, and resourcefulness to make decisions and lead shifts successfully.
• Strong interpersonal skills, exercising compassion and discernment.
• Experienced group facilitator.
• Levelheaded with demonstrated proficiency in mediation and conflict resolution.
• Able and willing to honor leadership, chain of command, standards, and ministry objectives of Open Door Mission.
• Able to complete documents, reports, and accurately record information via email and/or client database systems.
• Willing to continue education as needed or required.
• CPR and First Aid certified.
• Valid New York state driver’s license with a driving record acceptable to the insurance carrier.
• College degree or certification related to the behavioral health industry (addiction, mental health, trauma) with a minimum of 2 years of directly related experience.

Benefits

• Generous 5-week time off policy.
• 100% contribution toward dental and vision plans.
• 65%-70% contribution toward several medical plans.
• Employee Assistance Program providing 8 counseling sessions to employees and their families.
• Career development in a Christian work environment.

Schedule

Monday-Thursday 11am-7pm & Friday 8am-4pm