WMS Systems Specialist

Summary

The WMS Systems Specialist is the primary source of knowledge in all areas of WMS configuration, operation, and support. They serve as the single point of contact and liaison between the customer, operations, and Contract Logistics IT. They provide level 1 support to analyze, troubleshoot, and resolve WMS issues.

Principal Accountabilities

• Configure WMS system to meet business processes.
• Provide level 1 support to analyze, troubleshoot, and resolve WMS issues where possible; escalate to IT Support when necessary.
• Clearly document details of WMS issues including steps to recreate the issue when escalation is required.
• Knowledgeable of IT infrastructure hardware such as RF handhelds, vehicle mount RF, printers, workstations, and other IT equipment associated with WMS systems.
• Assist training new hires on WMS.
• Participate in cross-functional improvement projects.
• Clearly document and communicate system change requests.
• Ensure adherence to WMS best practices per defined standard operating procedures and work instructions.
• Pursue continuous personal and organizational improvements.
• Maintain a high level of quality in work performed.
• Maintain a clean and safe work environment.
• Follows all SOP and safety guidelines.
• Demonstrate knowledge and understanding of business operations.
• Possess excellent inter-personal and communication skills.
• Perform all other duties deemed necessary to support the WMS system and operation.

Working Environment

• Assignment Complexity - Work on problems of moderate scope where analysis of situation or data requires a review of identifiable factors.
• Accountability – Use professional concepts and corporate policies and procedures to solve a variety of problems.
• Impact of Decisions – Moderate impact on corporate operations and fiscal health.
• Working Relationships – Regularly interact with peers, customers, and management concerning matters of moderately complex scope and discretion. May supervise and provide direction to staff.

Knowledge and Skills

• Solid interpersonal and analytical skills required.
• Good organizational and administrative skills required.
• Good interpersonal communication skills, both oral and written are required.
• Bachelor’s degree or equivalent strongly preferred.
• Knowledge of MS Office systems required.
• Warehouse Management System experience required.
• Knowledge of warehouse operations best practices.
• Generally prefer 1-4 years of related experience.

Compensation

The expected base pay range for this position is $70,000.00 – $80,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

About the Role

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Qualifications

• Must be able to pass any required background checks and drug and alcohol tests.

Skills

• Solid interpersonal and analytical skills required.
• Good organizational and administrative skills required.
• Good interpersonal communication skills, both oral and written are required.
• Bachelor’s degree or equivalent strongly preferred.
• Knowledge of MS Office systems required.
• Warehouse Management System experience required.
• Knowledge of warehouse operations best practices.
• Generally prefer 1-4 years of related experience.